Hi Kev and Mo Thanks for this, I will forward your messages to my friends and let them take things from there. They just get an error message with the prompt to close the program. Kind regards, Jackie Brown Twitter: @thebrownsplace -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Mobeen Iqbal Sent: 21 October 2013 11:04 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: GW Connect and Windows 8.1 Hi Jackie. Try running GW connect as an administrator. They can do this by pressing applications on the desktop icon and clicking run as administrator. i hope this helps? Mo. On 10/21/2013 10:57, Jackie Brown wrote: > Apologies for cross-posting, but I am asking this question on behalf of two > people not subscribed to these lists who are completely stumped! > > They have both upgraded their laptops to Windows 8.1, and find GW Connect no > longer works. I am unable to help as I don't use this, but hope someone can > provide any suggestions that I may forward to my friends. > > Many thanks. > > Kind regards, > > Jackie Brown > Twitter: @thebrownsplace > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq