[access-uk] Re: GGMM E5 and E2 speakers

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 11 Sep 2019 13:37:41 +0100

Hi Jackie,

I agree.  I would also point out that if you bought it by credit card, and
for some reason Amazon didn't give a refund, your credit card company
probably would.

But I still like this speaker, which is why I contacted GGMM several times,
the E2 anyway.  I am not so keen on the E5.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Jackie
Brown
Sent: 11 September 2019 13:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 and E2 speakers

Hi Steve

Actually no! as I just posted, the update from GGMM hadn't filtered through
to the list when George and I helpfully gave Pele some suggestions.  At that
time, your update from GGMM hadn't been posted so I think it was quite
reasonable to raise the issue of refunds!

Kind regards,

Jackie Brown
Email: jackieannbrown62@xxxxxxxxx

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Steve
Nutt
Sent: 11 September 2019 13:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 and E2 speakers

Aren't we getting this a little out of proportion?  GGMM have now come back
and said it is a problem at their end.  Software happens.  Probably Amazon
changed the APIs so that the speaker couldn't work.

By all means go for the refund, but my interpretation of the message I
forwarded this morning is that they will fix it in about a week.

You don't go for a refund when an Echo Dot doesn't answer your questions
straight away, do you?  Amazon services were down one day for about five
hours.

I agree, GGMM could have come back quicker, but they have now.

All the best

Steve

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of George
Bell
Sent: 11 September 2019 09:29
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 and E2 speakers

Hi Pele,

This comes under the Consumer Rights Act.

You appear to be within the 6 month period where you should be able to get a
full refund for goods which do not perform as advertised.

I would suggest you contact Amazon immediately and explain the situation.
Try to ensure you keep details of precisely when you called, who you spoke
to, and if possible some form of reference which you can refer to later if
needs be.

If they fail to assist, one would hope that your Local Trading Standards
people would be prepared to take the matter further.

George

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Pele
West
Sent: 11 September 2019 08:37
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: GGMM E5 and E2 speakers

Hi Jacki and everyone

I bought my GGMM E2 speaker in April from Amazon. How do I stand on the
question of the guarantee?

Pele

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