[access-uk] Re: Fw: accessing the nandos menu online

  • From: "Catherine Turner" <catherineturner2000@xxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 16 Aug 2007 14:29:23 +0100

Thanks for passing on the info Graham. I too will look at the new site with interest - though I've been there so much lately I think I know the menu by heart!


Catherine
----- Original Message ----- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, August 16, 2007 2:12 PM
Subject: [access-uk] Fw: accessing the nandos menu online


Hi all.

I think it is generally worth mentioning good practice or at least promises
of good practice.  I emailed Nandos (basically an up market fried chicken
type place) about their website at www.nandos.co.uk because the menus are
not readable with a screenreader.

Here is the response I got.  I will look at the new site with interest.

Regards

Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax:  0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message ----- From: "David Manly" <davidm@xxxxxxxxxxxx>
To: <gpage@xxxxxxxxxxxxxx>
Sent: Thursday, August 16, 2007 11:54 AM
Subject: FW: accessing the nandos menu online


Hi Graham

Many thanks for taking the time to contact us regarding the readability
of the Nando's website for visually impaired people.  Naturally this is
something that we take very seriously.  The good news is that we are in
the process of redesigning the site and any of these issues will be
resolved on this new site.  I have had the following response from our
designers:

"Yes we have taken special consideration for this sort of accessibility
on the site.  As you know pdfs will be downloadable and the menu will be
text this time not images because its database driven."

Hopefully this will improve your user experience.  The new site will be
launched in September.

Best regards
David

David Manly
Nando's Marketing


-----Original Message-----
From: Graham Page [mailto:gpage@xxxxxxxxxxxxxx]
Sent: 08 August 2007 02:50
To: enquiries@xxxxxxxxxxxx
Subject: accessing the nandos menu online

Hi.

I am a blind person using screen reading software to access the net and
with
this I cannot access your menus.

Hi.  I recently visited ythe Nandos store in Mile End Road london.
Staff
were very friendly and I was pleased to discover a Braille menu.

I then looked at your website later on and I found that while I could
navigate to the different parts of the menu that could be downloaded,I
could
not download the links. the menu was not readable.  I'm not sure if this
is
a java application or something but it would be good to have the menus
either downloaded as PDF files or, even better text files, or
alternatively
they could be displayed online in HTML.

While the site is generally readable by screenreaders, the graphics
themselves should also really have alt tags.  To someone with sight who
uses
the mouse, these alt texts appear when the user moves the mouse over the

icon.  They are part of the code used to create the web page, and a
screenreader makes use of these to give the link a meaning when the user

tabs to it using a screenreader.

It would be good if both these issues could be rectified, but I would
say
that the menus would take priority.  Many people for a range of reasons
do
not read Braille, but an increasing number of visually impaired people
do
now have access to the internet.

Regards

Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax:  0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird




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