[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home

  • From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 23 May 2007 21:28:00 +0100

Barry  quotes DDA
"19. - (1) It is unlawful for a provider of services to
discriminate against  a disabled person-

  (a) in refusing to provide, or deliberately not providing, to
the disabled person any service which he provides, or is prepared to
to members of the public;"

Note the bank has *not*  refused  to provide service to the blind.
Note also  there is no  legal obligation for a company  to provide
access to a service in same way.
For example BT  does not have to offer a hardcopy Braille,  or large
print  of the  telephone  directory,  it does offer
though  a different  way to access same information, ie 195

DDa  quote:
" (b) in failing to comply with any duty imposed on him by section 21 in
circumstances in which the effect of that failure is to make it impossible
or unreasonably difficult for the disabled person to make use of any such

Again the bank  is still  action legally,  is is still making access
possible  but just  in a different  way.

e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx

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