[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 23 May 2007 21:28:00 +0100
Barry quotes DDA
"19. - (1) It is unlawful for a provider of services to
discriminate against a disabled person-
(a) in refusing to provide, or deliberately not providing, to
the disabled person any service which he provides, or is prepared to
provide,
to members of the public;"
Note the bank has *not* refused to provide service to the blind.
Note also there is no legal obligation for a company to provide
access to a service in same way.
For example BT does not have to offer a hardcopy Braille, or large
print of the telephone directory, it does offer
though a different way to access same information, ie 195
DDa quote:
" (b) in failing to comply with any duty imposed on him by section 21 in
circumstances in which the effect of that failure is to make it impossible
or unreasonably difficult for the disabled person to make use of any such
service;"
Again the bank is still action legally, is is still making access
possible but just in a different way.
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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