[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home

  • From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 23 May 2007 19:09:45 +0100

Hi Barry
I thought  I had  answered your question but I am sorry if I didn't.

I do  believe that what the bank is offering is acceptable, because
the blind customer is not going to be at any greater risk, or disadvantage,
compared to the able-bodied sighted  customers.

If this case  was in court for a DDA  judgment, how would you show
that  the blind  customer  is  at a disadvantage?

All you can show is that access to the service is  being offered ina
way, but that's  not  illegal!
The bank will  simply argue  that  as they are taking on the extra risk,
(as they do for  chip  and signature customers) there is  no extra
risk for the blind customers.  The bank will point out  that they  have
agreed to  cover for fraud. So at end of the day, the blind customer is
no worse off comapred to any other customer.


e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx

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