I agree that staff are representative of the whole organisation, and should
always bear that in mind. However, with smaller organisations, it is
difficult to train people in absolutely every situation, particularly ones
like guide dogs that come around once a blue moon. There is also the
expectation of the upper management for staff to have common knowledge, such
as access for guide dogs, which would mean that this training would not be a
priority.
I help train staff at my local blind society, but I have never told them
that all assistance dogs should be allowed access. I assume that it would
be common sense, but now I have my doubts and worry that someone might take
a leaf out of your book and go straight from refused access to a solicitor,
so I'd best tell the staff about assistance dogs.
Cheers
B
Cheers
B
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
David W Wood (Redacted sender "david.g3yxx" for DMARC)
Sent: Friday, April 15, 2016 7:40 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Fw: Mayfair Hotel Hull Dog Enquiry
Barry
Any member of staff is a representative of the company and its policies.
Years ago I had a stand-off with a member of staff when trying to purchase a
ticket.
I stood my ground, especially when told that a manager wasn't present.
The queue grew and grew!
Eventually, from a doorway, emerged, guess what? A manager wondering what
all the to-do was about.
A cheer when the female was put to one side and normal business resumed.
I stood back to let all through, informing each and every one what had
happened, then, the manager.
Even he was taken aback when I threatened a private prosecution!
ATB
David W Wood
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Barry Hill (Redacted sender "barry.hill3" for DMARC)
Sent: Friday, April 15, 2016 7:29 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Fw: Mayfair Hotel Hull Dog Enquiry
Best wait until John finds out if it is a lackey who made the ban or the
owners. It wouldn't be fair to penalise the hotel owners for something an
ignorant member of staff did. If it is the owners, and they stand by their
decision, then it's open season. The Daily Mail might even be interested.
Cheers
B
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Edward Green
Sent: Friday, April 15, 2016 7:07 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Fw: Mayfair Hotel Hull Dog Enquiry
It might be interesting for the hotel, if not actually mildly disruptive
were we all to email the hotel explaining the position expressing our views.
John could also see if the hotel is on social media or Trip Adviser.
Cheers,
Ed
On 15 Apr 2016, at 18:29, Eleanor burke <eleanormarthaburke@xxxxxxxxx>wrote:
owner to simply referred to the dog and we all know that a dog would not
I would be interested in John's response but I've never known a guide
dog
wrote:
On 15 Apr 2016, at 17:26, Derek Hornby
<derek.hornby_uk@xxxxxxxxxxxxxxx>
** To leave the list, click on the immediately-following link:-
Yes but did John actually tell the hotel it's a guide dog?
Or did he just say; "my dog"
Many blind people have pet dogs, so it's important to ne clear.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On ;
Behalf Of CJ &AA MAY
Sent: Friday, April 15, 2016 4:25 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Fw: Mayfair Hotel Hull Dog Enquiry
I prefer to save waving the big stick until I have to and in your
place would ask to speak with the manager. If he wasnt immediately
amenable I would remind him of his obligations under disability law
and if he remained unhelpful and the hotel was part of a chain, Id
ask for contact details for the parent group. At this point Id
probably contact Guide Dogs for additional support and advice too.
Most times when I have been initially declined access to a café or
restaurant, asking to see the manager has usually overcome the
problem. So its worth trying this first before going in with all
guns blazing smile!
Alison
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
