I had a friend who went shopping at a big superstore and used the store's
facility to call a taxi but didn't think to mention he had a guide dog. The
taxi firm's only available car was a white Rolls Royce which was booked for
a wedding later that day. When the driver arrived, he explained he could not
take the dog in the car as there would not be time to clean it out before
the wedding and told the GDO that he should have mentioned he had a guide
dog when he called. My friend was very angry, despite the taxi firm saying
that they would send the next available taxi and he insisted that when the
taxi was sent, as recompense, they should not make a charge.
I know we have the law on our side, but I would always mention that I have a
guide dog when booking a cab or taking the dog to a restaurant; I feel it is
courtesy and also means they can send a driver who is comfortable with dogs
and I'd rather sort out the dog issues on the phone with a restaurant prior
to arrival than attracting attention by being refused when I turn up.
Anything for a quiet life!
Alison
--- Begin Message ---I would be interested in John's response but I've never known a guide dog owner
- From: "Eleanor burke" <eleanormarthaburke@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 15 Apr 2016 18:29:25 +0100
to simply referred to the dog and we all know that a dog would not necessarily
be able to stay at hotel.
On 15 Apr 2016, at 17:26, Derek Hornby <derek.hornby_uk@xxxxxxxxxxxxxxx>** To leave the list, click on the immediately-following link:-
wrote:
Yes but did John actually tell the hotel it's a guide dog?
Or did he just say; "my dog"
Many blind people have pet dogs, so it's important to ne clear.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of CJ &AA MAY
Sent: Friday, April 15, 2016 4:25 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Fw: Mayfair Hotel Hull Dog Enquiry
I prefer to save waving the big stick until I have to and in your
place would ask to speak with the manager. If he wasn’t immediately
amenable I would remind him of his obligations under disability law
and if he remained unhelpful and the hotel was part of a chain, I’d
ask for contact details for the parent group. At this point I’d
probably contact Guide Dogs for additional support and advice too.
Most times when I have been initially declined access to a café or
restaurant, asking to see the manager has usually overcome the
problem. So it’s worth trying this first before going in with all guns
blazing – smile!
Alison
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