[access-uk] Fw: Jaws 10 Problem with Installation
- From: "Amro Bilal" <Lists@xxxxxxxxxxxxx>
- To: "Access-UK" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 21 Dec 2009 21:32:04 -0000
Looks like this one didn't make it to the list the first time... Please read
below.
Eleanor said: "If anyone on the list can suggest an effective means by which I
might obtain a list of what is running on each of my computers..."
Try Belarc Adviser from-
http://www.belarc.com/free_download.html
HTH,
Amro
----- Original Message -----
From: Eleanor Burke
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, December 21, 2009 2:56 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation
Certainly thank you. If anyone on the list can suggest an effective means
by which I might obtain a list of what is running on each of my computers
perhaps you would be kind enough to tell me of this, otherwise I will of
course go through the labourious work of doing this manually.
Eleanor
----- Original Message -----
From: "Glenn Tookey" <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 2:49 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation
> Ok, send us a list, let's see if there is anything that is obviously
> causing a conflict.
>
> Glenn
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Eleanor Burke
> Sent: 21 December 2009 14:48
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>
> I am quite happy to send a list of everything running on my computer to
> know
> if it conflicts with Jaws and Magic. I have the same programmes on my
> netbook as on the computer james reinstalled to. I have no reason to
> believe that my computer is not properly set up as it was set up for me at
> the time of purchase.
>
> Eleanor
> ----- Original Message -----
> From: "Glenn Tookey" <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, December 21, 2009 2:42 PM
> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>
>
>> Eleanor, the common factor in all this is your computers. I think you
>> needs to make sure they are properly set up and not running conflicting
>> programmes or set up's, then your software should load up ok.
>>
>> Regards
>> Glenn
>>
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>> Of Eleanor Burke
>> Sent: 21 December 2009 14:31
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>>
>> Interesting indeed John. Actually I think I have the same problem with
>> Magic too!!!
>>
>> Eleanor
>> ----- Original Message -----
>> From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Monday, December 21, 2009 2:12 PM
>> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>>
>>
>>> Hello Eleanor,
>>>
>>> When I tried to install JAWS 10 I got the same kind of problem. It
>>> simply
>>> would not install and messed up my settings and old screenreader to some
>>> extent. I was unable to get to the bottom of the reason for this. All
>>> other versions of JAWS up to that one and since installed OK, as does
>>> most
>>> other software with the exception of Windows XP Sp3.
>>>
>>> BFN,
>>> John.
>>>
>>> ----- Original Message -----
>>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Monday, December 21, 2009 1:20 PM
>>> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>>>
>>>
>>>>I did indeed have Sight and Sound spend many many hours on my computer
>>>>to
>>>>get Windows XP and all my programmes and files restored. It was as the
>>>>Director of the company would say, beyond their obligations. However, I
>>>>still have a netbook with the same problem!!! I cannot install Jaws 10
>>>>to
>>>>it. It would most likely require a total reinstallation of OS and all
>>>>my
>>>>programmes etc on the netbook too but this is crazy. Odd though how I
>>>>had
>>>>the problem with two systems.
>>>>
>>>> Eleanor
>>>> ----- Original Message -----
>>>> From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>> Sent: Monday, December 21, 2009 1:09 PM
>>>> Subject: [access-uk] Re: Jaws 10 Problem with Installation
>>>>
>>>>
>>>>> Hi Eleanor,
>>>>>
>>>>> I do not use JAWS but am speaking from a general technical support
>>>>> perspective.
>>>>>
>>>>> Did Sight and Sound give you an idea as to what was wrong with your
>>>>> computer that could be hampering the JAWS installation? Although
>>>>> strictly
>>>>> general technical support for computers is probably beyond the remit
>>>>> of
>>>>> S&S, I would have thought a company which deals with computer products
>>>>> and
>>>>> particularly with people with disabilities on a daily basis, and by
>>>>> the
>>>>> very nature of computer products often having inter-dependencies, that
>>>>> they could have at least pointed you somewhat in the right direction.
>>>>>
>>>>> It could be one of many things:
>>>>> * A conflicting program such as another screen reader or access
>>>>> technology
>>>>> * A required Windows or platform update that is missing or an
>>>>> incorrect
>>>>> version
>>>>> * A computer setting that is preventing the installation or one or its
>>>>> routines from completing
>>>>> * Access controls
>>>>>
>>>>> This isn't a criticism of S&S by any means, but it does make it very
>>>>> hard
>>>>> to diagnose the problem (and more so as I don't have JAWS and know
>>>>> little
>>>>> of its quirks) without a rough idea of what could be wrong to begin
>>>>> with.
>>>>> S&S undoubtedly sell many products to many people, and equally so must
>>>>> have had many support requests over the years, so perhaps someone
>>>>> there
>>>>> has come across this before and could advise from direct experience?
>>>>>
>>>>> H.
>>>>>
>>>>>> I have been told by Sight and Sound that the problem with my
>>>>>> installation
>>>>>> of Jaws 10 is related to my computers having problems rther than with
>>>>>> Jaws
>>>>>> 10. It is fair to say that Sight and Sound did get Jaws 10 working
>>>>>> on
>>>>>> one
>>>>>> of my computers but I have a netbook and I cannot install it on that
>>>>>> either!!! I did not purchase my computers from the same place nor
>>>>>> did
>>>>>> I
>>>>>> purchase them at the same time. This leaves me very puzzled that I
>>>>>> have
>>>>>> two computers supposedly 'faulty' and not Jaws 10. My software was
>>>>>> purchased back in September and I still cannot install this product
>>>>>> on
>>>>>> my
>>>>>> NC10!!!! I do have Jaws 9.0 on the Netbook and had no problem
>>>>>> installing
>>>>>> it. Very strange. I do have a dongle and I think it is possible to
>>>>>> run
>>>>>> Jaws 10 from the dongle though I do not see why I should have to do
>>>>>> this
>>>>>> if my choice is to have the prodjuct installed. Anyone else
>>>>>> experienced
>>>>>> problems like this?
>>>>>>
>>>>>> Eleanor
>>>>>
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