[access-uk] Re: Fw: Disabled People and Chip and Pin
- From: "TONY CRETNEY" <rac@xxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 29 Mar 2006 09:25:30 +0100
I would agree totally that the ATM is the main problem. If you have to have
sighted assistance to put in your PIN number, this means that in all
probability the person assisting you is going to see you putting the number
into the system. While this may not do any harm, since the card is, at least
hopefully always going to be in your possession, we are advised by the Banks
and Building Societies not to let anyone, even Bank Staff know what this number
is. An audio guide of what is on the screen and which buttons should be
pressed to perform which function would probably be a good deal better for all
blind/vi people using ATMs.
Tony
----- Original Message -----
From: Iain Lackie
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, March 28, 2006 10:15 PM
Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin
I Agree. It seems to me that when it comes to Chip and Pin, the DRC and the
RNIB are fighting the wrong battle. If there is a fight to be fought, it is to
make sure that keypads are standard. However, an accessible ATM machine would
be much more worth fighting for.
Iain.
----- Original Message -----
From: Graham Page
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, March 28, 2006 9:51 PM
Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin
I don't think speech would be that valuable here as the transaction is not
that complicated. Another old chessnut though is the talking cash machine
which occasionally seems to get tried out but never catches on at all to my
knowledge. The difference here is that there is a keypad plus about 8 buttons,
may be 10, arranged in colums either side of the screen. The purpose of these
buttons is different depending on the operation being carried out so it is
necessary to either learn the sequence for the banks you want to use or ask
someone for help, a risky business.
It would be a shame therefore if the DRC and TUC concentrated on Chip and
Pin where broadly speaking we have a good solution that just needs a bit of
tinkering and ignored the issue of cash machines where there are really genuin
access issues.
Regards
Graham
Graham Page
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: James O'Dell
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, March 28, 2006 4:59 PM
Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin
I agree with most of the points raised here, I often ask for help and have
no problems, I was just trying to think of possible applications for speech in
this situation - whether it is actually necessary or worth the effort is a
different point altogether.
James
----- Original Message -----
From: Ray's Home
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, March 28, 2006 4:25 PM
Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin
We seem to be going all round the houses with this one, and we've done it
before too!
Tristram is right of course. Human assistance, usually helpful is there
at the cash point. Don't be afraid or too proud to use it.
On the question of devices communicating wirelessly with a very small
device we carry around, ; don't dismiss this idea too lightly. I could
forsee, or is it dream? of a device that could do this and more. Why not
something combining EPOS communication with electronic signage - if only this
pathetic country could get its act together and enable us to identify things
when out and about. Maybe too it could be combined and work alongside Sat Nav.
Handheld Sat nav devices are already around I believe, and there's even been
talk, (pub unintended) that a talking hand-held sat nav device might become
available, I mean a truly hand held one, that is. Dream on.
Ray
Personal emails: Email me at
mailto:ray-48@xxxxxxxx
----- Original Message -----
From: Tristram Llewellyn
The cashier should be able to let you all of those things, including
where to put the card which varies with different types of terminal as part of
the transaction and do it better than any synthetic speech could. They will
let you know also if the PIN is entered incorrectly.
Regards.
Tristram Llewellyn
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