Hi Simon, To put it simply, these companies don't send you stuff like your pin via email as it is very easy for others to read and then go away and empty your account for you. At the end of the day, all such companies are doing, is protecting you from fraud, which as you're probably aware is the fastest growing crime in the UK. Why don't you get someone to read the pin for you, go to the bank, and the first time you enter it, it asks you whether you want to change it. You can get one of the bank staff to read out the screen to you. Then key in the four digit number you would like as your pin, it'll ask you to confirm this and you key it in again, then you're done. That's what I tend to do if they won't send it to me in Braille, which they don't like doing for security reasons, too many people see your pin during format conversion. On a general note, everyone make sure that someone standing behind you can't see the numbers that you're keying in to the keypad. I always find the number five first due to the dot on it, ask them where the enter key is, and get on with it by placing one hand over the keypad and with the other, keying in the number so noone can see what the number is. With Chip and Pin, the card never leaves your sight (in the figurative sense of the word of course) and it lessens the chances of someone emptying your back account for you. A thief need only know, either your card number, the security number on the back, or the sixteen digit switch or credit card number. From this they can manufacture a new card and using various other means, obtain your details. It's frightening how easy it is to have someone commit ID fraud on you, hence banks paranoia in not giving out pin numbers over the phone or via email. One more thing, always, always, tear up or shred any receipts you get when you've used your card and which you're about to bin. They have all the card's numbers on them and are a security hazard - a fraudsters dream. Sayka Hussain -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of goshawk Sent: 26 March 2006 05:14 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin if these companies would only tell you or send the numbers in accessible formats, I would agree entirely. Simon ----- Original Message ----- From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Saturday, March 25, 2006 7:33 PM Subject: [access-uk] Re: Fw: Disabled People and Chip and Pin > I have to say that as a disabled person (blind) Chip and Pin is a great > thing. I really cannot understand what all the fuss is about. It makes my > life a lot simpler and that surely is what disability access is all about. > > Iain. > > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > --- > [This E-mail has been scanned for viruses but it is your responsibility > to maintain up to date anti virus software on the device that you are > currently using to read this email. ] > > > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq