[access-uk] Re: Fw: Disabled People and Chip and Pin
- From: "Ray's Home" <rays-home@xxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 25 Mar 2006 19:55:22 -0000
Yes, and Common sense, as so often from you.
I used the chip and pin machine at M&S again this afternoon and was confirmed
in my memory that this keypad was significantly better than many others. We
should be careful though.
I've tried to argue in my last message on the phone thread that we shouldn't be
in too much of a hurry to remember those with extra impairments, such as a
lessened sense of touch. Maybe you could add the mental burden of remembering
two or more numbers, but I don't have problems here, though some do.
AS for Simon's contribution around isolation, or difficulty of getting to banks
to ascertain his PIN in the first place, well I think here we are going beyond
the limits of POS design and usability. In fact that's moving onto VI-Gen
territory and issues such as mobility, and maybe direct payments for extra help
needed. I don't think those issues will be pursued here.
Ray
Personal emails: Email me at
mailto:ray-48@xxxxxxxx
----- Original Message -----
From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
: Yusuf,
: this is a different argument to the negative stance which seems to have been
: taken by certain organisations against Chip And PIN. The usability of the
: machines is where to my mind the effort should have been concentrated.
:
: Iain.
: ----- Original Message -----
: From: "yusuf" <yusufaosman@xxxxxxxxxxxxxx>
: To: <access-uk@xxxxxxxxxxxxx>
:
: Steve, I agree with you to a certain extent. However, I think that there
: could have been more work done to ensure that the machines were easier to
: use, for example standard keypads, louder tones to indicate that buttons
: have been pressed (I for one have thought that I had entered my PIN to find
: that a button had not been recognised when I pressed it) and given the
: simplicity of the technology I don't see why speech could not have been
: integrated from the start.
:
: Not sure what I think about your experience in the States. On one hand it
: does add a layer of security but then again its another thing to carry
: around which if stolen or lost isn't the easiest thing to get replaced. Mind
: you the upcoming ID card scheme might be ideal for it except it won't be
: compulsory.
: Yusuf
: ----- Original Message -----
: From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
:
:
: > Hi.
: >
: > While I am glad of the information here, I do wish there wasn't such a
: > negative light shed on chip and pin. It is a great system, and a better
: > alternative than the signature in my view, which is easy to forge. I do
: > appreciate that some people can't use it, but there seems to be this thing
: > that the blind can't use it also. For goodness' sake, it is just like
: > dialing a telephone, and so long as you remember the PIN, you're OK for
: > the
: > most part.
: >
: > An even better system I saw recently, was in the USA. They want a piece
: > of
: > ID before you can use your credit card, such as a driving licence, or
: > passport. I thought this too was a good system.
: >
: > All the best
: > --
: > Computer Room Services: the long cane for blind computer users.
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