when I say "no info" I mean when I go on to the channels in EPG On 12 Apr 2011, at 14:07, Porter, Paul wrote: > Hi William > > I don't think so but updates will be downloaded automatically. Are you > in a digital switchover area. You could try a retune and may get more > information. There may also be an aerial problem. The box takes the > information from the digital signal so you may have poor reception. > > > Regards > > Paul > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of william lomas > Sent: 12 April 2011 14:03 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Freeview Box > > hi Paul > > > Have any software updates please been made to the current box? > it is ashame the speech stutters as others have said it is a good box > but these issues make it a bit tricky to use. > Also the "not information" aspect is a bit strange > > On 12 Apr 2011, at 12:17, Porter, Paul wrote: > >> RNIB was involved in the development of the box, but ultimately design >> and speed of processor was chosen by the manufacturer. Price point is >> always a big consideration with consumer electronics. >> >> It must be remembered that this box is the first development and >> demonstrates that products can be made accessible at a relatively low >> price. >> >> It is hoped that other manufacturers will include speech into their >> products and that more advanced products will be given speech > feedback. >> >> For William's buzzing, check the scart cable. There may be > interference >> from the aerial too. >> >> Freeview before the digital switchover can be of poorer quality but >> should significantly improve when the switchover happens in your area. >> >> The RNIB technology team is always happy to talk to customers and >> potential customers regarding questions with products. >> >> Please either email ict.rnib.org.uk or call 08459 000015. >> >> The RNIB Hometech Volunteers may be able to help with installation and >> set-up. Please call them on 08456 042341 or email > g1volunit@xxxxxxxxxxx >> >> Paul Porter >> Sales and Support Officer, Technology >> >> >> -- >> DISCLAIMER: >> >> NOTICE: The information contained in this email and any attachments is > >> confidential and may be privileged. If you are not the intended >> recipient you should not use, disclose, distribute or copy any of the >> content of it or of any attachment; you are requested to notify the >> sender immediately of your receipt of the email and then to delete it >> and any attachments from your system. >> >> RNIB endeavours to ensure that emails and any attachments generated by >> its staff are free from viruses or other contaminants. 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