[access-uk] Re: Freedombox an update
- From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 26 Jun 2007 11:14:43 +0100
Jim,
What a great story.
It's rare we hear of such things nowadays with support issues.
I've just been hearing from a guy in the adaptive world who's a support
provider. He said that it really makes th eday if somebody comes back and
thanks him for providing support.
Sure it's these guys jobs but it's still nice to be recognised for doing a
good job, regardless if your payed or not.
Thanks for lettign us know Jim, seriously it's encouraging.
Dj Paddy
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----- Original Message -----
From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, June 25, 2007 9:29 PM
Subject: [access-uk] Freedombox an update
Hi to all, some of you will remember that a couple of months ago I was
having big problems with FB. Well now I can say I am up and running again.
Every time I logged on to the FB network I got an error message and was
promptly thrown off. I did not get much luck with the FB help so I got in
touch with Steve Nutt the reseller over here in the UK.
It has taken longer than it should but this is because I have not had time
to sit with Steve and sort this problem out. Finally we got together, Steve
looked over my computer remotely, with Hilary my other half guiding and
prompting. Poor Steve spent well ove an hour, and we parted hoping things
were sorted out. You've got it, no such luck, so last Friday the 3 of us got
together again. I think Steve was really struggling to find a fault, but
with patience he went all around the computer again, updating checking disks
and all sorts of techie hokaspokas that I've got know idea of.
We got back on to the FB network and I was playing around trying to make it
crash, and suddeny and quietly Steve said I got it. It seems that if you
have the Kate and Paul speech on it can clash with the recorded voices on
the network. Once this was switched off then that was it, no more crashes.
I was getting very frustrated with the system and felt left to deal with it
myself, But I have to say Steve Nutts quiet patience and efforts over at
least 2 hours and probably nearer 3 have restored my faith in computer
support. I would suggest to any UK FB owners with a problem to call steve, I
wanted my hand held, and Steve did it remotely.
Thanks MR. Nutt, and cheers for now Jim Denton
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