Hi Saqib, No, sounds like you are not entering the command correctly. Get to a clear phone screen as if you are making a phone call and type Star, Hash, Seven, Three, Seven, Zero, Hash. I have also spelled it out this time, in case you have your punctuation switched off, a problem with most screen reader users I know <Smile>. All the best Steve _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Saqib Sent: Wednesday 6 August 2008 21:52 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Formatting a phone Hi Steve I get a message telling me that request not completed. Is there something blocking the command? ----- Original Message ----- From: Saqib <mailto:saqib500@xxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, August 06, 2008 9:44 PM Subject: [access-uk] Re: Formatting a phone Thanks Steve I'll give it ago with my fingers crossed smiles ----- Original Message ----- From: Steve Nutt <mailto:steve@xxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, August 06, 2008 9:10 PM Subject: [access-uk] Re: Formatting a phone Hi Saqib, Yes, you will, but you can restore it by going to Restore Registration in the Registration options of Talks. To reformat, type *#7370# and when asked for the lock code, type 12345. This will reformat your phone. Note you will lose all contacts, settings, everything that you have personalized. Make sure you have a backup of anything you don't want to lose. All the best Steve _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Saqib Sent: Wednesday 6 August 2008 18:11 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Formatting a phone Hi can anyone remind me on how to re-format a Nokia N81 8GB Will I lose my Talks license if I do this? No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.12/1594 - Release Date: 8/5/2008 9:49 PM No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.138 / Virus Database: 270.5.12/1594 - Release Date: 8/5/2008 9:49 PM