[access-uk] Re: File saver = bunch of cons
- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 9 Jan 2012 16:00:34 -0000
Hi.
Oh dear, I don't think PayPal's dispute resolution process covers
electronically sold goods due to their intangibility, however you could try.
Log in to PayPal if you have an account, go to the resolve a problem section
and select the transaction you're disputing. You'll need to provide PayPal
with as much information as you can. The dispute resolution process is
designed to help buyers and sellers sort things out before things go to the
claim stage, then PayPal takes a look. As I said, its worth a try and you
wont lose anything by opening a dispute with the seller.
All the best and good luck.
-----Original Message-----
From: Mohammed Adeel
Sent: Monday, January 09, 2012 3:34 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: File saver = bunch of cons
I paid via Paypal. I don't know if Paypal have a dispute resolution option
if you are not buying from Ebay. I think the site is based in the US.
A
Original message:
Hi.
Did you pay through their online payment platform or through a third party
payment processor? Most of the payment platform providers like Digibuy, Reg
Now, Element 5 etc. have their own customer services department, so if you
cant resolve a problem with the merchant directly you can usually take
matters
to the company who processes payments on behalf of the vendor. Your email
receipt should tell you who processed the payment and if more than one email
was received, most likely one of those will be a receipt with this
information.
All the best, Ibrahim.
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