Hi Mo,
I was also thinking along the same lines as Carol. If a problem is
involved, who is going to fix it? You? Volunteers? All for free? You may
find this gets out of hand.
All the best
Steve
--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mobeen Iqbal
Sent: 14 November 2014 13:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Feedback wanted: helpline for the blind?
Hi Carol.
A perfectly valid point. we were considering this, and plan on taking
issues that may need extensive help for example if someone needs
training further with a private phone call, so as to not take over the
helpline hour. we're also considering extending the hour. its just a
pilot at this stage, but the feedback is much apreciated. the aim is to
reach out to people and to initiate the contact to let them know there's
someone out there. the problem most people have especially those who are
older is they're not on the ball. they're not on these groups and
they're not even on skype. it could be that initially we hear from them,
we'll see how it goes. sometimes its just good to have a natter over the
phone instead of impersonal via email.
all the best,
Mo.
On 14/11/2014 13:22, Carol.Pearson29@xxxxxxxxxxxxxx wrote:
> Hi Mo,
>
> Theoretically you could end up with only one or two people getting
> helped each time with tech issues. I really wonder if there's a
> market for such things since those who use email etc can get lots of
> help that way and more specific help with people such as yourself
> and/or Steve etc, depending on the route they want to go.
>
> I can think of some who may not have other places to go but, in such
> cases, they'd probably need you to be hands on with the computer.
> Again, I know this is indeed possible from your points of view but I'm
> just not sure because of the time constraints.
>
> By all means, "suck it and see", as they say!
>
> I certainly know that your help/advice is very much on the ball! <Smiles>
>
> Carol P
>
> ----- Original Message ----- From: "Mobeen Iqbal" <mobeeniqbal@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, November 13, 2014 7:05 PM
> Subject: [access-uk] Feedback wanted: helpline for the blind?
>
>
>> Hello Everyone.
>>
>> I am posting this on behalf of a charity called Helping Hands For The
>> Blind. For a while, they have been toying with the idea of running a
>> helpline for the blind on a voluntary basis, to help out with tech
>> issues primarily, but perhaps offering advice on every day issues as
>> well. I'd be on hand to answer any tech questions, and the chairman
>> David Chattten Smith would be on hand to answer any other questions.
>> would people find such a helpline useful? if so, how often do you
>> think it should be run? the choices are:
>>
>> every monday 7 until 8.
>> every 2 weeks on a monday 7 until 8.
>> or once a month on a monday 7 until 8.
>>
>> If the helpline proves popular, we would look at extending the hours
>> or frequency. needless to say, we will be using a 03 number so the
>> user does not pay anything to call in, unlike other similar services.
>> We look forward to any constructive feedback/comments.
>>
>> Thanks for reading,
>>
>> Mo.
>>
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