[access-uk] Re: Feedback wanted: helpline for the blind?

  • From: "Carol.Pearson29@xxxxxxxxxxxxxx" <carol.pearson29@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 14 Nov 2014 13:22:16 -0000

Hi Mo,

Theoretically you could end up with only one or two people getting helped each time with tech issues. I really wonder if there's a market for such things since those who use email etc can get lots of help that way and more specific help with people such as yourself and/or Steve etc, depending on the route they want to go.

I can think of some who may not have other places to go but, in such cases, they'd probably need you to be hands on with the computer. Again, I know this is indeed possible from your points of view but I'm just not sure because of the time constraints.

By all means, "suck it and see", as they say!

I certainly know that your help/advice is very much on the ball!  <Smiles>

Carol P

----- Original Message ----- From: "Mobeen Iqbal" <mobeeniqbal@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, November 13, 2014 7:05 PM
Subject: [access-uk] Feedback wanted: helpline for the blind?


Hello Everyone.

I am posting this on behalf of a charity called Helping Hands For The Blind. For a while, they have been toying with the idea of running a helpline for the blind on a voluntary basis, to help out with tech issues primarily, but perhaps offering advice on every day issues as well. I'd be on hand to answer any tech questions, and the chairman David Chattten Smith would be on hand to answer any other questions. would people find such a helpline useful? if so, how often do you think it should be run? the choices are:

every monday 7 until 8.
every 2 weeks on a monday 7 until 8.
or once a month on a monday 7 until 8.

If the helpline proves popular, we would look at extending the hours or frequency. needless to say, we will be using a 03 number so the user does not pay anything to call in, unlike other similar services. We look forward to any constructive feedback/comments.

Thanks for reading,

Mo.

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