[access-uk] Re: Facebook - how to make it more accessible
- From: "Christopher Hallsworth" <chrishallsworth@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Fri, 29 Jun 2007 03:05:46 +0100
I've just sent a feedback form off to Yahoo Customer care, told them I'm
deafblind and thus can't use a telephone, so we'll see what they have to
say. Thanks again Christine for the encouragement; let's hope I have my
own Yahoo group(s) one day, eh?
On Thu, 28 Jun 2007 20:30:14 +0100, "Christopher Hallsworth"
<chrishallsworth@xxxxxxxxxxxxxx> said:
> Well Christine, you've just sparked me to set up a Yahoo ID so that I
> can set up a blind hobbyists list. I shall e-mail customer services,
> tell them that I'm unable to use the telephone because of my
> deafblindness, and will let you know how I get on. Thanks for the
> encouragement!
> On Thu, 28 Jun 2007 17:30:28 +0100, "Christine Weetman"
> <goatmum@xxxxxxx> said:
> > Christopher, when I get into problems with my yahoo group and need help,
> > I
> > email customers services, they ar unbeleivable good and help me via
> > email, I
> > tell them I am DeafBlind and they have No problem with that, I have Never
> > ever given my phone number. Unless you've actually Tried it, you ought
> > not
> > be so negative, be posative Chris it pays off over and over again, I have
> > only good things to say about yahoo. What have you done with your
> > confidence? Grin. Christine
> > ----- Original Message -----
> > From: "Christopher Hallsworth" <chrishallsworth@xxxxxxxxxxxxxx>
> > To: <access-uk@xxxxxxxxxxxxx>
> > Sent: Thursday, June 28, 2007 4:21 PM
> > Subject: [access-uk] Re: Facebook - how to make it more accessible
> >
> >
> > > Problem is, unless you don't mind talking to a stranger, you need to
> > > give them your phone number as well as your e-mail address, which can
> > > feel like they're invading your privacy. This is what I felt as I've had
> > > malicious calls, from my mobile, in the past. I appreciate that they're
> > > trying to help, but couldn't they provide a better system? Also, what
> > > about for us deafblind folks who can't even hear the telephone?
> > > On Thu, 28 Jun 2007 12:05:16 +0100, "Benjamin Hawkes-Lewis"
> > > <bhawkeslewis@xxxxxxxxxxxxxx> said:
> > > > Just for reference, Yahoo! does provide a form as an alternative to
> > > > solving CAPTCHAs when registering or recovering account information:
> > > >
> > > > http://help.yahoo.com/fast/help/uk/edit/cgi_access
> > > >
> > > > Hopefully that will help somewhat. You can also send general feedback on
> > > > accessibility issues to Yahoo! with another form:
> > > >
> > > > http://help.yahoo.com/fast/help/uk/accessibility/cgi_feedback
> > > >
> > > > --
> > > > Benjamin Hawkes-Lewis
> > > >
> > > > Ari wrote:
> > > > > I've often seen sites that, just to email a person, or even nowadays
> > to
> > > > > download some software using a form they still want VV! Many sites
> > don't
> > > > > have addresses on because of spam, but the form that you fill in to
> > > > > email people now also requires VV! I once tried to join a cricket
> > game,
> > > > > similar to battrick, can't remember what it was called, had VV,
> > emailed
> > > > > the staff to explain my problem, but got no answer. I think one of the
> > > > > worst sites with VV, and not bothering much about bringing in audio or
> > > > > anything must be yahoo. I'm going to try and set up a facebook profile
> > > > > as I've also been invited by other friends as well.
> > > > > Ari
> > > > > ----- Original Message ----- From: "Christopher Hallsworth"
> > > > > <chrishallsworth@xxxxxxxxxxxxxx>
> > > > > To: <access-uk@xxxxxxxxxxxxx>
> > > > > Sent: Thursday, June 28, 2007 10:01 AM
> > > > > Subject: [access-uk] Re: Facebook - how to make it more accessible
> > > > >
> > > > >
> > > > >> I'll tell you about a similar story. I'm a massive fan of now defunct
> > > > >> Atomic Kitten, but I like their solo members, so I signed up to one
> > of
> > > > >> their forums. Now, because they use visual verification during
> > > > >> registration, I e-mailed them explaining that I was blind and that I
> > > > >> couldn't see the visual verification, and within hours they've set up
> > my
> > > > >> access to the forum! Couldn't believe that such a site would even
> > give a
> > > > >> thought about accessibility as it's about a pop group! Just my two
> > pence
> > > > >> worth.
> > > > >> On Thu, 28 Jun 2007 03:13:56 +0100, "Vanja Sudar" <vanja@xxxxxxxxxxx>
> > > > >> said:
> > > > >>> This goes even further. I'm very impressed with facebook! I emailed
> > them
> > > > >>> baisicly telling them that I have difficulties signing up because
> > I'm
> > > > >>> blind and am unable to see their visual veryfication and asked if
> > they
> > > > >>> could help. Less than 5 hours after my email they set up my account
> > for
> > > > >>> me! I wish all website/companies were so responsive. I'm definitely
> > very
> > > > >>> impressed!
> > > > >>> Vanja
> > > > >>> http://www.sudar.co.uk
> > > > >>> MSN messenger: sudar23@xxxxxxxxxxx
> > > > >>> AIM: vanja121
> > > > >>> Skype: vanja121
> > > > >>> ----- Original Message ----- From: Damon
> > > > >>> To: access-uk@xxxxxxxxxxxxx
> > > > >>> Sent: Wednesday, June 27, 2007 4:24 AM
> > > > >>> Subject: [access-uk] Facebook - how to make it more accessible
> > > > >>>
> > > > >>>
> > > > >>> Hi!
> > > > >>>
> > > > >>> Bit of progress here.
> > > > >>>
> > > > >>> I was banging on about facebook.com the other week. It's the big
> > > > >>> social
> > > > >>> networking site that everyone is talking and writing about. It's
> > good
> > > > >>> in order to network, keep in touch with friends and business
> > > > >>> acquaintances. You can also find like-minded people there and all
> > > > >>> sorts. It seems that if you're not on facebook, you're not a
> > proper
> > > > >>> human being if you are to believe The Guardian.
> > > > >>>
> > > > >>> The main barrier to using it is the verification graphic that you
> > need
> > > > >>> to copy into a box at registration. Once beyond this point, you
> > can
> > > > >>> use
> > > > >>> many of the features but some features have a further verification
> > > > >>> graphic that you need to get past in order to be able to add
> > contacts,
> > > > >>> do email etc.
> > > > >>>
> > > > >>> I can now report, however, that after an email to the support
> > team,
> > > > >>> they have taken away verification graphics for my account. What
> > this
> > > > >>> now means is that I can use all of facebook's services. But at
> > this
> > > > >>> stage it still means you need to be able to read verification
> > graphics
> > > > >>> at the point of registration. Luckily though it's a once only
> > thing
> > > > >>> now
> > > > >>> and they are working on an audio captcha idea.
> > > > >>>
> > > > >>> In order to get the graphics removed, go to the bottom of the
> > page,
> > > > >>> click on help and find the help section about problems with
> > > > >>> registration. Get past all the FAQ stuff, you're looking for a
> > form to
> > > > >>> fill in and send to the team. Within about 24 hours your internal
> > > > >>> verification graphics will be gone for good.
> > > > >>>
> > > > >>> I've started a really informal chat with one of the people there
> > > > >>> who is
> > > > >>> enthusiastic about accessibility too. She tells me she is now in
> > > > >>> contact with a few jaws users and they are really keen to move
> > their
> > > > >>> product on.
> > > > >>>
> > > > >>> They have recently made their Gift Shop accessible. It works well.
> > > > >>>
> > > > >>> Go and give it a go. I urge you. Since being on facebook I have
> > > > >>> collected up around 21 friends and almost on a daily basis I am
> > > > >>> getting
> > > > >>> people who know me or have known me suddnly seeing I'm there and
> > > > >>> adding
> > > > >>> me to their friends list. I realise that talking about it in the
> > > > >>> abstract is just that, rather abstract, so go and give it a go. It
> > > > >>> would be awesome to create a blind network on there. And then
> > > > >>> offshoots
> > > > >>> can come out of, or feed into, that network and it could be really
> > > > >>> positive and interesting.
> > > > >>>
> > > > >>> And we can also help them hone the look and feel of their page,
> > which
> > > > >>> isn't too bad usability wise, but the point is they are listening
> > and
> > > > >>> keen to improve. Great news from a site with real egalitarian
> > > > >>> ambition.
> > > > >>>
> > > > >>> ...Damon
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
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> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>>
> > > > >>> damon.rose@xxxxxxxxxxxxxx
> > > > >>> skype: damonrose
> > > > >>>
> > > > >>> London, England.
> > > > >> Christopher Hallsworth
> > > > >> E-mail: chrishallsworth@xxxxxxxxxxxxxx
> > > > >> Skype name chrishallsworth7266
> > > > >> MSN: ch9675@xxxxxxxxxxx
> > > > >>
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> > > Christopher Hallsworth
> > > E-mail: chrishallsworth@xxxxxxxxxxxxxx
> > > Skype name chrishallsworth7266
> > > MSN: ch9675@xxxxxxxxxxx
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> Christopher Hallsworth
> E-mail: chrishallsworth@xxxxxxxxxxxxxx
> Skype name chrishallsworth7266
> MSN: ch9675@xxxxxxxxxxx
>
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Christopher Hallsworth
E-mail: chrishallsworth@xxxxxxxxxxxxxx
Skype name chrishallsworth7266
MSN: ch9675@xxxxxxxxxxx
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