[access-uk] Re: FW: bmibaby
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 16 Dec 2010 08:29:10 -0000
Hi Jackie,
Well that's another airline added to my list of companies not to use,
which also includes British Airways & Ryan Air.
I have a general rule these days, if a companies name includes the word
"British", it's a good indication the service will be crap.
Merry Christmas
Cheers
Dave Ankers
I thought some of you might be interested in the message below from
Samantha at RNIB. It is interesting to say the very least!
Kind Regards,
Jackie Cairns
J&M Work-Ability
jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: Fothergill, Samantha [mailto:Samantha.Fothergill@xxxxxxxxxxx]
Sent: 15 December 2010 16:17
To: Spinks, Robin; Ronksley, Andrew
Cc: Ian Lackie; jackie.cairnsplace@xxxxxxxxxxxxxx;
alexandra.bowmer@xxxxxxxxxxxx
Subject: bmibaby
Dear All
I have now received a response from BMI to my follow-up letter to them
of 24 November.
You will recall that in their last letter to me they stated, with regard
to bmibaby, that customers using screen readers were unable to access
the reservations system as a result of the platform used. They went on
to say that the required upgrade that would be necessary to make the
system accessible would involve a "significant financial outlay" and so
they had come up with an interim work around that would enable customers
to book via a call centre.
In my response I stated that we did not accept that it would be
prohibitively expensive to rectify the site. I also stated that it was
our understanding that the site was previously accessible and that an
upgrade had made it inaccessible and so the cost justification was even
less likely to apply.
In their most recent response they state that the upgrade did not have
any impact on the accessibility of the system. They also state that they
are in the process of implementing a contingency solution with a number
to contact the call centre to get flights at the same price as online
which will be available from December 2010. In addition they are working
with the system provider to "deliver a more robust solution" which will
allow all customers to book flights using BMIbaby.
So, the alternative system that they said was in place is not, yet, but
it is likely to be by the end of December and they are intending to make
the site accessible by the end of March 2011. Whilst this is obviously
good news, there is no guarantee at present that they will deliver an
accessible site in March 2011.
I would welcome your thoughts on these developments. Could you also let
me know if the site was previously accessible and, if so, when the
change occurred. It might be that I have got mixed up with the flybmi
site where I know this did occur.
A very Merry Christmas to you all and I look forward to working with you
in 2011.
Best wishes
Samantha
Samantha Fothergill
Senior Legal Policy Officer
RNIB
Tel. 020 7391 3292
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