[access-uk] FW: BT Yahoo Mail and changes to BT's email services

From: <Clive.Lever@xxxxxxxxxxx>
To: <bcab@xxxxxxxxxxxxxxxxx>
Date: Fri, 3 May 2013 10:46:48 +0000
Hello all,

If you are a BT Broadband customer, especially if you have received messages 
recently about needing to log into the BT Yahoo Site every 150 days, this may 
be of interest to you. Because BT are using Yahoo to run this part of their 
web-based service, I also raised the issue of not being able to update your 
Password if you forget your old one, without having to answer a Captcha. As 
Fiona Miller (of BT says below) there is an audio Captcha, but as discussed on 
I believe, both of these lists, this is far from ideal especially for those 
with dual sensory impairments. Now read on, and bear in mind that any 
suspicions that the message about the rule changes may have been spam are 
unfounded. It's all perfectly true.

Note - I am also concerned that when I rang the BT tech support line, the guys 
in India told me that if you didn't log into the website every 150 days, you 
would lose the ability to send and receive mail altogether.
 According to Ms Miller's message below that is not true, so I shall challenge 
the fact that the BT Tech support bods may well have given out the wrong 
information to me on the impact of not logging in periodically.

Best regards,
Clive


Clive

Clive Lever
Diversity and Equality Officer
Kent County Council

Office: 01622 221163
Email: clive.lever@xxxxxxxxxxx<mailto:clive.lever@xxxxxxxxxxx>


Kent County Council
Room G37
Sessions House
Maidstone, Kent.
ME14 1XQ





________________________________
From: fiona.h.miller@xxxxxx [mailto:fiona.h.miller@xxxxxx]
Sent: 03 May 2013 11:23
To: Lever, Clive - CC CE
Cc: nigel.lewis@xxxxxxxxxxxxxxxxx
Subject: BT Yahoo Mail

Dear Clive,

Thank you for raising the query about the changes to the BT Yahoo Mail service 
via Nigel. This change has come about as a result of Yahoo upgrading their 
webmail service. Most customers have already upgraded to the newer BT Yahoo 
Mail service so will be unaffected by this change.  The Classic version of BT 
Yahoo Mail is ceasing on 3rd June. Customers who have not previously upgraded 
to the newer version are being asked to upgrade by logging into the webmail 
service at www.bt.yahoo.com<http://www.bt.yahoo.com>. If however you only ever 
use an email client, you do not need to worry about completing this process and 
your use of the service will be unaffected by the closure on 3rd June..

The 150 day rule is being applied along with the closure of Classic mail. 
Customers can continue to access their emails through email clients such as 
Outlook Express or Mail for Mac and this will recognise that the email service 
is being used. So customers using an email client do not need to worry about 
having to log into the BT Yahoo website to retain their email service.

With regard to CAPTCHA, this is a security measure applied by Yahoo and 
unfortunately BT has no control over its use.  It is used when Yahoo detects 
some unusual log in activity such as log in activity from multiple devices 
which may indicate a potential security breach. It is, however, likely that if 
the email account is only accessed very infrequently then the customer may be 
presented with CAPTCHA. There is an audio option.

Information about accessibility of BT Yahoo Mail and compatibility with screen 
readers can be found at 
http://bt.custhelp.com/app/answers/detail/a_id/34259/c/346/?s_cid=con_FURL_help/newmail

Kind regards,
Fiona

Fiona Miller
Consumer Affairs Manager
BT Retail
Tel:   0117 302 5047
Mob: 07802 196274
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MyDonate - BT's new free, online fundraising service for UK charities at 
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[access-uk] FW: BT Yahoo Mail and changes to BT's email services

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