Oh Eleanor for pity sake! I should have said dealer rather than manufacturer. Go have some tea and take a chill pill. Jackie Cairns Braille Specialist Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Tel: 01604 798024 Mob: 07887 883815 www.sightandsound.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: 21 December 2009 17:11 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home Jackie has just posted to the list describing her company as a 'manufacturer'. ----- Original Message ----- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 5:04 PM Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home > Hi Eleanor. > > I don't think anyone has a problem with you asking questions, indeed > an expert such as myself occasionally has to ask for help, its just > the moaning and whinging you do that irritates me and no doubt others. > Perhaps if you conducted yourself more reasonably, wrote to people > directly about any issues you may have with the service they've > provided and there by cut down on spurious traffic, people would be > more tolerant of you. I say this for your own benefit as well as the > benefit of others here. Also, I'd remind you that Sight And Sound are > a jaws distributor, not representative of Freedom Scientific. OK, > your buying the software from them, but they are just agents for FS. > FS have their own technical support team who welcome and encourage > international callers with difficulties just as they do their native > American customers and in all honesty, they're the best people to help you. > > All the best, Ibrahim. > ----- Original Message ----- > From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Monday, December 21, 2009 4:57 PM > Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home > > >> Ibrahim legally I have the right to expect service from the company >> the product was purchased rather than making phone calls to FS, at >> least this is why the Consumer Protection Act was brought in to avoid >> Consumers such as myself having to go direct to the company rather >> than the company from which the product was purchased. >> >> I will certainly get in touch with the person responsible for the >> payment of Jaws and ask them to take the matter forward on my behalf >> as I did not know I would have to have a high level of technical >> knowledge myself in order to install a product such as Jaws. I will >> obviously require an experienced person to do what you have suggested >> on my computer. as you said, I am no clever-clogs and that is why I ask >> questions on this list. >> >> eleanor >> ----- Original Message ----- >> From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Monday, December 21, 2009 4:50 PM >> Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP >> Home >> >> >>> Hi Eleanor. >>> >>> First thing to do is to uninstall all components that belong to >>> Freedom Scientific. Also, you might want to contact Freedom Scientifics' >>> technical support team to find out how to remove all registry >>> entries relating to jaws as registry cleaning tools won't >>> necessarily perform this function for you. You'll need to provide >>> technical support with information relating to your computer, its >>> hardware and software configuration and they can give you direction >>> on how to do this. The error doesn't mean anything to me, but I >>> have encountered it before and its usually concerned with a >>> component of jaws not being able to install and register on your >>> system properly. Finally, as an aside, I suggest disabling or >>> removing any antivirus software as this can cause problems with deeply >>> embedded software like jaws. >>> >>> All the best, Ibrahim. >>> ----- Original Message ----- >>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx> >>> To: <access-uk@xxxxxxxxxxxxx> >>> Sent: Monday, December 21, 2009 4:46 PM >>> Subject: [access-uk] Error on Installing Jaws10 on to NC10 XP Home >>> >>> >>>> Ibrahim >>>> Thank you for offering to assist with my difficulty with installing >>>> Jaws. The installation stops and gives the following message. >>>> Error code 813 subcode 0 This is the message after attempting to >>>> install where it stops at around 64%. >>>> >>>> ----- Original Message ----- >>>> From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx> >>>> To: <access-uk@xxxxxxxxxxxxx> >>>> Sent: Monday, December 21, 2009 4:17 PM >>>> Subject: [access-uk] Re: Jaws Dongle >>>> >>>> >>>>> Hi Eleanor. >>>>> >>>>> Could you tell us exactly what your problem is? I've just deleted >>>>> 5 emails from you which are totally nothing but wine and gripes >>>>> against Jackie, Len and James. This is not a forum for you to >>>>> vent your anger, frustration or feelings out on, its a discussion >>>>> forum where like minded individuals come to discuss technology, >>>>> access implications and where people assist each other. OK, >>>>> sometimes debates get a little out of hand, but out of all the >>>>> people I've ever come across, you have to be one of the worst and >>>>> persistent moaners I've ever seen. Kindly tell us what exactly >>>>> your having trouble with, then someone might dame to help you. >>>>> >>>>> All the best, Ibrahim. >>>>> ----- Original Message ----- >>>>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx> >>>>> To: <access-uk@xxxxxxxxxxxxx> >>>>> Sent: Monday, December 21, 2009 3:52 PM >>>>> Subject: [access-uk] Re: Jaws Dongle >>>>> >>>>> >>>>>> Are you seriously suggesting that every person purchasing Jaws as >>>>>> a known screen reader checks out their system prior to purchase? >>>>>> I would like to see the small print from FS stating this as a >>>>>> requirement then at least I can go back to the education >>>>>> authority that purchased Jaws 10 for me and get them to have my >>>>>> system checked out for compatability. >>>>>> ----- Original Message ----- >>>>>> From: "Hussein Patwa " <access-uk@xxxxxxxxxxxxxx> >>>>>> To: <access-uk@xxxxxxxxxxxxx> >>>>>> Sent: Monday, December 21, 2009 3:48 PM >>>>>> Subject: [access-uk] Re: Jaws Dongle >>>>>> >>>>>> >>>>>>> Hi Eleanor, >>>>>>> >>>>>>> It's always advisable to check compatibility with any >>>>>>> application before purchase or installation. This is particular >>>>>>> important for access technology, particularly if the technology >>>>>>> is planned for use with a particular application. It would be >>>>>>> unfortunate if someone paid good money for a product, only to >>>>>>> find it didn't work with their chosen application due to a lack >>>>>>> of research beforehand. >>>>>>> >>>>>>> Also, I'm sure there are some notable changes between Jaws 9 and 10. >>>>>>> As >>>>>>> software advances, it's not inconceivable that the way it >>>>>>> operates or interacts with the computer system, not to mention >>>>>>> its dependencies and system requirements may change. >>>>>>> >>>>>>> _______________________________________ >>>>>>> Have a pleasant day, >>>>>>> >>>>>>> Kind Regards and Best Wishes, >>>>>>> >>>>>>> Hussein. >>>>>>> >>>>>>> Hussein Patwa >>>>>>> Tel: 0789 47 595 62 (UK) >>>>>>> Tel: +44 (0)122 4433 954 (SIP) >>>>>>> Skype: patwaspotterfan2 >>>>>>> GoogleTalk: thewanderingwriter >>>>>>> Web: www.patwanet.co.uk >>>>>>> My Blog: http://patwaspotterfan.livejournal.com >>>>>>> >>>>>>> Find me on Facebook: >>>>>>> http://www.facebook.com/profile.php?id=510013486 >>>>>>> >>>>>>> Please note: For security reasons calls from witheld numbers may >>>>>>> not be connected. Please release your number so it can be >>>>>>> viewed prior to calling. >>>>>>> Contact your telephone service provider for advice on how to do >>>>>>> this if required. All calls may be recorded for fact >>>>>>> verification. >>>>>>> >>>>>>> DISCLAIMER: >>>>>>> This e-mail and any attachments may contain confidential or >>>>>>> sensitive information and are intended solely for the stated >>>>>>> recipient(s). >>>>>>> Copying or >>>>>>> distribution in any form is not permitted without the prior >>>>>>> consent of the sender. If you have received this message in >>>>>>> error, please delete it and any attachments from your system and >>>>>>> notify the sender immediately. >>>>>>> Thank >>>>>>> you for your co-operation. >>>>>>> >>>>>>> Protect our trees; Do not print unless absolutely necessary. >>>>>>> Save paper by deleting sections of the message which are not >>>>>>> relevant. >>>>>>> >>>>>>> >>>>>>> >>>>>>>> -----Original Message----- >>>>>>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] >>>>>>>> On Behalf Of Eleanor Burke >>>>>>>> Sent: Monday, December 21, 2009 3:43 PM >>>>>>>> To: access-uk@xxxxxxxxxxxxx >>>>>>>> Subject: [access-uk] Re: Jaws Dongle >>>>>>>> >>>>>>>> Well Chris what was it you were told, 10 days? to wait, mine >>>>>>>> was always coming too! At least it has come now but paying >>>>>>>> high prices for software and then having to wait so long. I >>>>>>>> never realized for instance that I would need to check >>>>>>>> compatability of all my software on my computer and netbook >>>>>>>> prior to purchasing Jaws, that is a new one on me, it clashing. >>>>>>>> If Jaws 9 does not clash and can install then why can't Jaws 10 >>>>>>>> install without clashing? >>>>>>>> ----- Original Message ----- >>>>>>>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> >>>>>>>> To: <access-uk@xxxxxxxxxxxxx> >>>>>>>> Sent: Monday, December 21, 2009 3:28 PM >>>>>>>> Subject: [access-uk] Re: Jaws Dongle >>>>>>>> >>>>>>>> >>>>>>>> > No still haven't got it. But I got a plan. When and if I do >>>>>>>> > get this netbook I will authorize with my 1 activation. Then >>>>>>>> > if it goes down I >>>>>>>> will >>>>>>>> > ring them up and escalate the issue. >>>>>>>> > >>>>>>>> > Chris Hallsworth >>>>>>>> > e-mail: christopherh40@xxxxxxxxxxxxxx >>>>>>>> > MSN: ch9675@xxxxxxxxxxx >>>>>>>> > Skype: chrishallsworth7266 >>>>>>>> > >>>>>>>> > I am also on Facebook. >>>>>>>> > >>>>>>>> > On 21/12/2009 15:15, Eleanor Burke wrote: >>>>>>>> >> I can recall 'someone' posting to this list about having to >>>>>>>> >> wait for their Jaws dongle. You never did tell us if you >>>>>>>> >> finally got it. >>>>>>>> >> I >>>>>>>> had >>>>>>>> >> to wait 2 months for mine! >>>>>>>> > ** To leave the list, click on the immediately-following >>>>>>>> > link:- >>>>>>>> > ** >>>>>>>> > [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >>>>>>>> > ** If this link doesn't work then send a message to: >>>>>>>> > ** access-uk-request@xxxxxxxxxxxxx >>>>>>>> > ** and in the Subject line type >>>>>>>> > ** unsubscribe >>>>>>>> > ** For other list commands such as vacation mode, click on >>>>>>>> > the >>>>>>>> > ** immediately-following link:- >>>>>>>> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >>>>>>>> > ** or send a message, to >>>>>>>> > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq >>>>>>>> > >>>>>>>> >>>>>>>> ** To leave the list, click on the immediately-following link:- >>>>>>>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >>>>>>>> ** If this link doesn't work then send a message 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