Ibrahim legally I have the right to expect service from the company the product was purchased rather than making phone calls to FS, at least this is why the Consumer Protection Act was brought in to avoid Consumers such as myself having to go direct to the company rather than the company from which the product was purchased.
I will certainly get in touch with the person responsible for the payment of Jaws and ask them to take the matter forward on my behalf as I did not know I would have to have a high level of technical knowledge myself in order to install a product such as Jaws. I will obviously require an experienced person to do what you have suggested on my computer. as you said, I am no clever-clogs and that is why I ask questions on this list.
eleanor----- Original Message ----- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 4:50 PM Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home
Hi Eleanor.First thing to do is to uninstall all components that belong to Freedom Scientific. Also, you might want to contact Freedom Scientifics' technical support team to find out how to remove all registry entries relating to jaws as registry cleaning tools won't necessarily perform this function for you. You'll need to provide technical support with information relating to your computer, its hardware and software configuration and they can give you direction on how to do this. The error doesn't mean anything to me, but I have encountered it before and its usually concerned with a component of jaws not being able to install and register on your system properly. Finally, as an aside, I suggest disabling or removing any antivirus software as this can cause problems with deeply embedded software like jaws.All the best, Ibrahim.----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 4:46 PM Subject: [access-uk] Error on Installing Jaws10 on to NC10 XP HomeIbrahimThank you for offering to assist with my difficulty with installing Jaws. The installation stops and gives the following message. Error code 813 subcode 0 This is the message after attempting to install where it stops at around 64%.----- Original Message ----- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 4:17 PM Subject: [access-uk] Re: Jaws DongleHi Eleanor.Could you tell us exactly what your problem is? I've just deleted 5 emails from you which are totally nothing but wine and gripes against Jackie, Len and James. This is not a forum for you to vent your anger, frustration or feelings out on, its a discussion forum where like minded individuals come to discuss technology, access implications and where people assist each other. OK, sometimes debates get a little out of hand, but out of all the people I've ever come across, you have to be one of the worst and persistent moaners I've ever seen. Kindly tell us what exactly your having trouble with, then someone might dame to help you.All the best, Ibrahim.----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 3:52 PM Subject: [access-uk] Re: Jaws DongleAre you seriously suggesting that every person purchasing Jaws as a known screen reader checks out their system prior to purchase? I would like to see the small print from FS stating this as a requirement then at least I can go back to the education authority that purchased Jaws 10 for me and get them to have my system checked out for compatability. ----- Original Message ----- From: "Hussein Patwa " <access-uk@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 3:48 PM Subject: [access-uk] Re: Jaws DongleHi Eleanor,It's always advisable to check compatibility with any application beforepurchase or installation. This is particular important for access technology, particularly if the technology is planned for use with aparticular application. It would be unfortunate if someone paid good money for a product, only to find it didn't work with their chosen application dueto a lack of research beforehand.Also, I'm sure there are some notable changes between Jaws 9 and 10. Assoftware advances, it's not inconceivable that the way it operates orinteracts with the computer system, not to mention its dependencies andsystem requirements may change. _______________________________________ Have a pleasant day, Kind Regards and Best Wishes, Hussein. Hussein Patwa Tel: 0789 47 595 62 (UK) Tel: +44 (0)122 4433 954 (SIP) Skype: patwaspotterfan2 GoogleTalk: thewanderingwriter Web: www.patwanet.co.uk My Blog: http://patwaspotterfan.livejournal.com Find me on Facebook: http://www.facebook.com/profile.php?id=510013486Please note: For security reasons calls from witheld numbers may not be connected. Please release your number so it can be viewed prior to calling. Contact your telephone service provider for advice on how to do this ifrequired. All calls may be recorded for fact verification. DISCLAIMER: This e-mail and any attachments may contain confidential or sensitiveinformation and are intended solely for the stated recipient(s). Copying or distribution in any form is not permitted without the prior consent of the sender. If you have received this message in error, please delete it and any attachments from your system and notify the sender immediately. Thankyou for your co-operation.Protect our trees; Do not print unless absolutely necessary. Save paper bydeleting sections of the message which are not relevant.-----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: Monday, December 21, 2009 3:43 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Jaws DongleWell Chris what was it you were told, 10 days? to wait, mine was alwayscoming too! At least it has come now but paying high prices for softwareand then having to wait so long. I never realized for instance that Iwould need to check compatability of all my software on my computer and netbook prior to purchasing Jaws, that is a new one on me, it clashing. If Jaws 9 does not clash and can install then why can't Jaws 10 install without clashing? ----- Original Message ----- From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 3:28 PM Subject: [access-uk] Re: Jaws Dongle> No still haven't got it. But I got a plan. When and if I do get > this > netbook I will authorize with my 1 activation. Then if it goes down > Iwill > ring them up and escalate the issue. > > Chris Hallsworth > e-mail: christopherh40@xxxxxxxxxxxxxx > MSN: ch9675@xxxxxxxxxxx > Skype: chrishallsworth7266 > > I am also on Facebook. > > On 21/12/2009 15:15, Eleanor Burke wrote:>> I can recall 'someone' posting to this list about having to wait >> for >> their Jaws dongle. You never did tell us if you finally got it. >> Ihad >> to wait 2 months for mine! > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET Smart Security, version of virus signature database 4705 (20091221) __________ The message was checked by ESET Smart Security. http://www.eset.com__________ Information from ESET Smart Security, version of virus signaturedatabase 4705 (20091221) __________ The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq__________ Information from ESET Smart Security, version of virus signature database 4706 (20091221) __________The message was checked by ESET Smart Security. http://www.eset.com__________ Information from ESET Smart Security, version of virus signature database 4706 (20091221) __________The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq__________ Information from ESET Smart Security, version of virus signature database 4706 (20091221) __________The message was checked by ESET Smart Security. http://www.eset.com__________ Information from ESET Smart Security, version of virus signature database 4706 (20091221) __________The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
