Hi Sharon. OK, a few things you can try. Firstly, you may need to set your SMTP server’s settings to authenticated. The SMTP server is the server that handles delivery of mail and you’ll be able to access the settings for it in the mail, contacts and calendar settings screen, possibly under the advanced mail settings. Unfortunately because I use Hotmail on my IPhone, most of this is all handled automatically, but if you’re struggling then I’d be happy to give you a ring and talk you through what you need to do. If this is something you’d like to do, send me an email privately at ibrahim_gucukoglu@xxxxxxxx with a landline phone number and I’ll ring you at a convenient time. All the best, Ibrahim. From: Sharon Bowell Sent: Friday, February 10, 2012 1:39 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: E-mail on the Iphone Hi, and many thanks for taking the time to assist me. I’ve got this account set up on my phone, which is a pop account. It’s my current address, sharon.bowell1@xxxxxxxxxxxxxxx I have managed to get some mail through, but not a lot, and I did try to send a message which won’t go through it is reporting an error on the server. I’m not sure if I need to change a setting or quite where I need to go. Please let me know if you need further information. Sharon From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ibrahim Gucukoglu Sent: 10 February 2012 13:02 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: E-mail on the Iphone Hi Sharon. How email is handled on the IPhone depends on how your email is fetched as in the protocol being used. Can I ask which email account you’ve set up on your IPhone? Also, the mode of connection IE IMAP, POP etc.? All the best, Ibrahim. From: Sharon Bowell Sent: Friday, February 10, 2012 9:52 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] E-mail on the Iphone Hi, Could someone kindly give me a bit of help using the e-mail facility on my I-phone. I’ve set up my account all fine, but my messages seem to take ages to download to my phone, and sometimes I seem to have messages on my computer that have not appeared on my phone. Also could someone explain the fetch new data item in the mail settings. Any other tips on using the mail program would be appreciated, as to be honest I’ve only just tried it, now I feel I’ve a better knowledge of my phone. Many thanks. Sharon