Mandy, in OE, go to menu bar, view, current view submenu and uncheck the item that says group messages by conversation. No idea why installing Jaws 9 would alter this setting in OE. Perhaps along the line you checked it by accident. Cheers, Amro ----- Original Message ----- From: Mandy To: access-uk@xxxxxxxxxxxxx Sent: Friday, February 01, 2008 12:56 AM Subject: [access-uk] Email Problem. I tried to download the update to Jaws 9 - think I have it now but it involved all kinds of things such as running a repair on the original install of Jaws 9 but ever since, some emails will suddenly announce (collapsed) and if I am deleting I get a dialog saying all messages under the collapsed conversation will now be deleted do you want to continue? I altered no email settings for this to happen and it is mildly annoying which setting on OE do I go to to get this back to normal please? Mandy.