I tried to download the update to Jaws 9 - think I have it now but it involved all kinds of things such as running a repair on the original install of Jaws 9 but ever since, some emails will suddenly announce (collapsed) and if I am deleting I get a dialog saying all messages under the collapsed conversation will now be deleted do you want to continue? I altered no email settings for this to happen and it is mildly annoying which setting on OE do I go to to get this back to normal please? Mandy.