[access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a related question regarding RNIB Reading Services.

From: Paul Porter <Paul.Porter@xxxxxxxxxxx>
To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
Date: Mon, 23 Nov 2020 09:51:35 +0000

Hi Alexander

EasyReader for Windows currently doesn’t support direct access to Reading
Services. You can, however,  import a book you’ve downloaded.

On your phone, once signed into EasyReader and the Reading Services you can
find, download and play a book.

When unzipping a book I would use the built-in Windows unzip utility. This will
create a folder with the same name as the downloaded zip file but without the
.zip extension.

Find the zip file, right click or press shift and f10 press enter twice and the
book will be unzipped.

Paul
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of
dmarc-noreply@xxxxxxxxxxxxx
Sent: 20 November 2020 21:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

CAUTION: External. Do not click links or open attachments unless you know the
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________________________________
Hi Steve, Martin, Paul, Ian, and all,

I’ve really struggled with this  issue.  I’ve managed to download dolphin
EasyReader to both my PC and my phone, as I had all sorts of trouble signing in
to RNIB Reading Services with my phone.  I did speak to someone on the RNIB
helpline and tried to move the copy of the book I’d downloaded from the PC to
the phone using Dropbox and open it in Dropbox, but that didn’t work.

I’ve now got to the stage where I’ve purchased the Dolphin EasyReader app
through the Microsoft Store and downloaded it to my PC, and I can sign in using
the PC, and I have the book downloaded on to the PC, but I can’t open the book
in EasyReader as I now have a situation where  the folders  for books and
newspapers which are part  of EasyReader have ended up at the following
location on my PC:

C:\Users\alexa\Downloads

And the .smil files which comprise the book I want to read are inside the books
folder at the above location, hence the app can’t see them.

I think this partly has to do with the fact that I have WinZip installed and
use that for zipping and unzipping files.

Sorting this out now is really beyond me, and it’s causing me stress. If anyone
can advise me on a simple solution, even if it’s not until next week, I really
would appreciate it.  To save traffic on list, please feel free to send e-mails
on this topic to me privately at the following e-mail address:

Alexander.shannon@xxxxxxxxxxxxxx<mailto:Alexander.shannon@xxxxxxxxxxxxxx>

Thank you in advance for any help.

Alexander Shannon

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Redacted
sender "alexander.shannon" for DMARC
Sent: Friday, November 20, 2020 2:51 PM
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

Thanks for that clarification Steve.

From the look of Dolphin Easy Reader, which I’ve just downloaded to the pixel,
I can sign in to Dolphin Easy Reader with my Google account, so I’ll try
setting up the RNIB Reading Services  account using my Gmail address as well,
that way the two products will both be linked to the Gmail address.

Alexander Shannon

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Steve
Nutt
Sent: Friday, November 20, 2020 2:42 PM
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

Hi,

You can create it on any device you like, provided you use the same credentials
to sign in on the Pixel.

All the best

Steve

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Computer Room Services
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SG1 4PW
T: +44(0)1438-742286
M: +44(0)7956-334938
F: +44(0)1438-759589
E: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx>
W: https://www.comproom.co.uk<https://www.comproom.co.uk>

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Redacted
sender "alexander.shannon" for DMARC
Sent: 20 November 2020 14:28
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

Hi Steve, Thank you for the link for joining RNIB reading services.

Before I sign up for RNIB reading services, I have a quick question  which I’d
appreciate either yourself or Paul porter answering please.

If I’d like the book on my Pixel, do I need to create the account using that
device, or can I create the account using my PC but set it so that books
download to the pixel?

Alexander Shannon

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Steve
Nutt
Sent: Friday, November 20, 2020 2:15 PM
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

Hi Alex,

Go to https://readingservices.rnib.org.uk<https://readingservices.rnib.org.uk>
and create an account.

Now download Dolphin EasyReader onto your Pixel.

Next, create an account with Dolphin in EasyReader.

Next, select RNIB Reading services from the burger menu, top left, and then
sign in with your RNIB Reading Services account.

Finally, do a search for your book, and hit Download.

All the best

Steve

--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
T: +44(0)1438-742286
M: +44(0)7956-334938
F: +44(0)1438-759589
E: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx>
W: https://www.comproom.co.uk<https://www.comproom.co.uk>

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Redacted
sender "alexander.shannon" for DMARC
Sent: 20 November 2020 14:04
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

Hi Paul,

Thank you for your message.

What you’ve said gets rid of a large amount of frustration.

I realise the answer to my next question has been covered before, but How do I
sign up for reading services?  Also, as a related question, can I download
books from reading services to either a Victor Stream or a Pixel 4A mobile
phone, i.e. do I have a choice of which device I download to, or will reading
services only work on the stream?

Please note, it’s not a problem if the answer to my last question is that
reading services will only work on the stream, it’s just that I’d appreciate
some clarification regarding that please.

Thank you in advance for your reply.

.

Alexander Shannon

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Paul
Porter
Sent: Friday, November 20, 2020 1:46 PM
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: [EXTERNAL] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

HMS Ulyses is available on Reading Services

Paul

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of
dmarc-noreply@xxxxxxxxxxxxx<mailto:dmarc-noreply@xxxxxxxxxxxxx>
Sent: 20 November 2020 13:35
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [EXTERNAL] [access-uk] Re: Frustrations with Audible.co.uk and a
related question regarding RNIB Reading Services.

CAUTION: External. Do not click links or open attachments unless you know the
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________________________________
Hi Steve,

Someone in Audible support whom I spoke to yesterday did offer to help with
account migration, but, she didn’t clearly understand about screen-readers and
magnification. Hence  my frustration yesterday.  I’ve had a quick glance at the
link you provided, which is the same as one of the links I was directed to
yesterday.  I can’t see any option on the page you linked to which uses the
word migrate.  All I can see is an option to sign in with my amazon account,
and the person  at audible support was suggesting I should do the migration the
other way if I understood them correctly, i.e. change the amazon address to the
Google account, or is that what you’re also suggesting?  If so, I believe I
tried signing in to audible using the Gmail address  yesterday, and it wasn’t
recognised.

I also believe that the gift which prompted this thread may now have been
removed from my Amazon Library, as a result of the frustration and problems I
had yesterday.  Hence my asking if I could access the book in Audio format via
RNIB reading services.

Alexander Shannon

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Steve
Nutt
Sent: Friday, November 20, 2020 11:41 AM
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Frustrations with Audible.co.uk and a related question
regarding RNIB Reading Services.

Hi Alex,

You can migrate your Audible account to your Amazon account, so they are both
the same.

I believe you can do that at http://www.audible.co.uk<http://www.audible.co.uk>.

All the best

Steve

--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
T: +44(0)1438-742286
M: +44(0)7956-334938
F: +44(0)1438-759589
E: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx>
W: https://www.comproom.co.uk<https://www.comproom.co.uk>

From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
<access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>> On Behalf Of Redacted
sender "alexander.shannon" for DMARC
Sent: 20 November 2020 11:21
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Frustrations with Audible.co.uk and a related question
regarding RNIB Reading Services.

Hi all,

I have an amazon account, and yesterday my father wanted to order me
HMS Ulysses, by Alistair Maclean from Audible.  Although my father was able to
order this as a gift, and I was able to eventually find it in my Audible
Library, after a lot of help from someone at audible support, (which is
surprisingly  based in the Philippines).  I was unable to download the book to
my Pixel 4A android phone as the telephone number associated with my Amazon
account for contact purposes had recently been changed to my landline number,
and it seems I can’t have both my mobile number and my landline associated with
my Amazon account.  On top of that , my amazon account uses my BT Internet
address, while my phone uses my Gmail  address.

Therefore, I am wondering if there is an accessible copy of
HMS Ulysses, by Alistair Maclean I can either purchase  from the RNIB, or
obtain through RNIB reading services to read on either my Pixel 4A or my victor
stream.

On a related note, encase the only way of obtaining the book is via audible,
has anyone  successfully added an audible account linked to one e-mail address
to an amazon account linked to another address, or do I have to set up 2
different Amazon accounts, one for each e-mail address?

Sorry for such a long e-mail, but I’m just wondering if someone can advise me
on how I can access this book in either CD, Daisy, or as a download to my
phone.  Preferably not from Audible though.

Thank you in advance for your replies.

Alexander Shannon

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