[access-uk] Re: ERROR CAUSING CRASHES

  • From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 28 Jan 2005 10:28:13 -0000

Hi Ian,
 
Got at least one "T" shirt for this one, albeit it was with
some brand new NEC systems.  Here's the quick-fix.  (If it
can be called that!)
 
Install the demo version of JAWS 6, which will properly
install and properly register a new version of the
JAWSVID.DLL.
 
Once that's done, you can either leave 6 there, or remove it
in the normal way, leaving any shared components.
 
George.


________________________________

        From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ian Macrae
        Sent: 28 January 2005 10:08
        To: access-uk@xxxxxxxxxxxxx
        Subject: [access-uk] ERROR CAUSING CRASHES
        
        

        Hi all, 

        On the system at home we've recently installed an
Epson Perfection 2480 Photo scanner together with Kurzweil
1000.  On a couple of occasions subsequently we've
experienced blue screen crashes.  The most recent was last
night while I was scanning text in k1000 with JFW running in
the background.  The previous crash occurred while my wife
was using the system with no specialist programs running.
On both occasions, the file identified as causing the
problem was jawsvid.dll.  However, the diagnosis given in an
error report, generated after I'd reported the crash said
that it had been caused by a driver for a new piece of
hardware.  In addition to the scanner we've also recently
installed software relating to my wife's palmtop.  My
questions are these.

        1. If, as I suspect, it's the scanner driver which
is causing the problem, the advice is to uninstall the
driver.  However, presumably this would then presumably
render the scanner unserviceable.  So how should I proceed?

        2.  Would turning Jaws V5 off while K1000 is running
be likely to improve the situation? 

        3.  Any other advice or suggestions to make things
better? 

        Look forward to hearing from you. 

        Cheers now. 

        Ian 


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