Hi Ian, Got at least one "T" shirt for this one, albeit it was with some brand new NEC systems. Here's the quick-fix. (If it can be called that!) Install the demo version of JAWS 6, which will properly install and properly register a new version of the JAWSVID.DLL. Once that's done, you can either leave 6 there, or remove it in the normal way, leaving any shared components. George. ________________________________ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ian Macrae Sent: 28 January 2005 10:08 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] ERROR CAUSING CRASHES Hi all, On the system at home we've recently installed an Epson Perfection 2480 Photo scanner together with Kurzweil 1000. On a couple of occasions subsequently we've experienced blue screen crashes. The most recent was last night while I was scanning text in k1000 with JFW running in the background. The previous crash occurred while my wife was using the system with no specialist programs running. On both occasions, the file identified as causing the problem was jawsvid.dll. However, the diagnosis given in an error report, generated after I'd reported the crash said that it had been caused by a driver for a new piece of hardware. In addition to the scanner we've also recently installed software relating to my wife's palmtop. My questions are these. 1. If, as I suspect, it's the scanner driver which is causing the problem, the advice is to uninstall the driver. However, presumably this would then presumably render the scanner unserviceable. So how should I proceed? 2. Would turning Jaws V5 off while K1000 is running be likely to improve the situation? 3. Any other advice or suggestions to make things better? Look forward to hearing from you. Cheers now. Ian http://www.bbc.co.uk/ This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated. If you have received it in error, please delete it from your system. Do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately. Please note that the BBC monitors e-mails sent or received. Further communication will signify your consent to this. This Message has been scanned for viruses by McAfee Groupshield.