Hi Marie. I don't know which model you have but I think the heads all come off the same way. If you have a Scotch Labeler, grasp the handle in your left hand and pull the disc away from you with your right. You should hear a little click, then just lift it off, exposing the entire tape. Now just reverse the procedure to snap it back. Hope this helps. Regards, Bill. ----- Original Message ----- From: Marie Baisez To: access-uk@xxxxxxxxxxxxx Sent: Friday, April 16, 2010 10:24 AM Subject: [access-uk] Dymo label writer 310 Appealing to the lateral thinkers among you! a label has not detached properly from my machine and a little piece of label is jammed in there. Inserting another label doesn't make it spew it out, can just about feel it, broke 2 finger nails trying to grab it and tweezers only pushed it further in. Any other way I can try? I rely heavily on this brilliant piece of kit and will hate having to do without it for months if I have to send it away to be repaired. No useful eyes around at the moment...Urgent letter to send therefore to be addressed...Please help! Marie __________ Information from ESET NOD32 Antivirus, version of virus signature database 5032 (20100415) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com