We're going to need to know which browser and which version, as they all handle it differently. One thing I don't understand though - you say about the cost of updating and "renewing". This rings alarm bells here because unless you're updating to a totally new application version, updates are almost always provided free. And I've never heard of a company that charges for regular updates either. Smells fishy. -- Providing support to Britain's 500 talking newspaper services http://www.talking-newspapers.co.uk/ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq