Hi Paul
“a few weeks” 😊
Henry
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Paul Porter
Sent: 09 July 2020 12:12
To: 'access-uk@xxxxxxxxxxxxx' <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Downloading books
We are working to fix the multi disk download issue. It is indeed as Steve
suggests. It isn’t an issue if you download on to pc then copy to a device.
Both EasyReader and Voice Dream Reader can only process one of the folders in
the zip file. Sometimes you will get disk 1 and other times disk 2.
We should hopefully be able to implement the fix in the next few weeks.
Paul
Paul Porter
Digital Transformation Manager
M: +447540706051
E: paul.porter@xxxxxxxxxxx
--
During these challenging times, information is vital. In response, we are
ramping up our support and services to ensure blind and partially sighted
people get the help they need. We urge anyone in our community who needs us to
call our Helpline on 0303 123 9999 or email helpline@xxxxxxxxxxx.
<mailto:helpline@xxxxxxxxxxx>
Help us continue removing barriers that stop people with sight loss from living
the lives they want to lead - visit https://www.rnib.org.uk to donate today. ;
--
DISCLAIMER:
The information contained in this email and any attachments is confidential and
may be privileged. If you are not the intended recipient you should not use,
disclose, distribute or copy any of the content of it or of any attachment; you
are requested to notify the sender immediately of your receipt of the email and
then to delete it and any attachments from your system.
RNIB endeavours to ensure that all emails and attachments are virus free. We
cannot, however, guarantee nor accept any responsibility for the integrity of
unsecure email.
We therefore recommend that you use up to date anti-virus software and scan all
communications.
Please note that the statements and views expressed in this email and any
attachments are those of the author and do not necessarily represent those of
RNIB.
RNIB Registered Charity Number: 226227
Website: https://www.rnib.org.uk ;