Thanks for the suggestion Chris, but it had not been treated as Spam. Still remains a mystery because when I repeated the process with a different e- mail address the message came back within a minute or so and all is downloaded ready to install and test tomorrow. Just one query to which you, or some other list member, may know the answer. For reasons known only to the person who sold me this laptop, the c: partition is FAT 32 and the other two are NTFS. Hope that this does not present a problem to Diskeeper. I intend to convert the FAT32 to NTFS, but thought that a thorough defrag would be advisable before I did so. Another point which has occurred to me. As this is a lap top I tend to shut it down more frequently than I would on a desktop. If I choose to have Diskeeper doing its work in the background, would any complications result from shutting down whilst a defrag was in progress? Douglas On 8 Aug 2007 at 18:13, Chris Hallsworth wrote: > Douglas, I would first check that you've entered the correct e-mail > address during sign up. If you have, then check your > junk/spam/bulk/whatever folder to see if it's gone in their by mistake. > When I signed up using my old Fastmail address I got the e-mail in > minutes, so can't understand why yours hasn't arrived, hence the above > suggestions. Good luck! ----- Original Message ----- From: "Douglas > Harrison" <harrison1d@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> > -- Douglas Harrison ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq