[access-uk] Re: Disgusted with TV Licensing website

  • From: Christopher Hallsworth <challsworth2@xxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Tue, 09 Sep 2014 12:16:13 +0100

Hi all
Thanks but it's sorted, long story short but it involved JAWS, Firefox and use of the Touch Cursor to click on things. This is one thing I like about 15 as it simulates similar screen review modes on other platforms.

Christopher Hallsworth
Student at the Hadley School for the Blind
www.hadley.edu

On 09/09/2014 08:27, Griffiths, Steve wrote:
With NVDA 2014.3, when I arrowed down through the page in Firefox, under the "make a 
change to your TV license" heading was a number of pairs of items.

The first pair consisted of something NVDA gave as "clickable", followed by something NVDA gave as 
"clickable change the name on a TV licence". The second pair was "clickable" and then 
"clickable change the address on a TV licence" and so on.

For each pair, the first item is a checkbox, and pressing Space toggles the 
setting. NVDA didn't tell me what the setting was at any point, but the default 
setting for all of them is to be not ticked.

When I ticked the "update your email address..." option, I then pressed B to 
get to a Continue button which I could press Space on to go to the next page. I didn't go 
any further because I didn't want to actually change my email address, but if you're 
referring to that first page not being accessible, I'd say it was doable but unpleasant, 
and could definitely be improved.

Steve



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Jonathan H
Sent: 09 September 2014 07:55
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Disgusted with TV Licensing website

Hello again;

Well, you are absolutely right - it's shocking! I've just tried with Jaws, NVDA 
and Chromevox and none of them allow you to select the options.
If you're lucky, you might be able to guess when to stop tabbing and start 
arrowing, but the whole page is an abomination!

Anyway else have any luck with
https://www.tvlicensing.co.uk/cs/update/multiple-changes/index.app?

On 9 September 2014 07:25, Jonathan H <digitaltoast@xxxxxxxxx> wrote:
Can you please copy and paste the exact address, or perhaps forward
the email minus personal details, either to the list or privately to
me?

This smells a bit phishy.

On 9 September 2014 07:19, Christopher Hallsworth
<challsworth2@xxxxxxxxxx> wrote:
Hi all
I received a notification by email to view my license. So went on it,
signed in and thought I would update my email address. Well no matter
what I do, including using JAWS instead of NVDA, Internet Explorer
instead of Firefox, I could not select what I want to change. Tried
pressing enter, space, even the JAWS cursor would not let me go very
far with the page. The reason I am truly disgusted is because a site
that claims to be accessible just isn't when it comes to changing
details and yet we are required by law to have a TV license. So ok no
big issue for me at least but may be for others so just making you aware and 
informing what I think to the site. Not happy at all.
Regards Chris.
--
Christopher Hallsworth
Student at the Hadley School for the Blind www.hadley.edu
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