[access-uk] Re: Disabled Rail Card gaff last year
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 12:25:51 -0000
Hi Yusuf, .
not an acceptable response in my view.
RNIB Campaigns team have now advised me that if you, me, and anyone else
who's had fun with alternative formats or brailled railcards that aren't
quite, they should email
campaigns@xxxxxxxxxxx
and the team will support a group letter to get this side of the service
smartened up. It seems from what I've heard, that if you apply online,
the service works smoothly, but if you deal with them over the phone,
the results are unpredictable. That needs to be addressed.
If we take it to the Campaigns team, that's probably the end of the
discussion on the subject for this list, although of course, we are
talking about emailed information as part of the service.
Best,
Clive
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Yusuf
Sent: 23 November 2010 11:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Disabled Rail Card gaff last year
Hi Clive, I renewed my railcard this year, requesting a Braille Label at
the same time. When I received my card the Label hadn't been put on and
when I rang to ask why I was told it would be sent separately and I'd
need to get a sighted person to attach it to the card.
Yusuf
If you have nothing better to do, why not take a look at my blog
http://yusufaosman.wordpress.com
----- Original Message -----
From: <Clive.Lever@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 23, 2010 11:35 AM
Subject: [access-uk] Disabled Rail Card gaff last year
Hello all,
Last year, I renewed my disabled person's railcard. Because they are
the same size as the train tickets, I asked for a copy with a Braille
label, saying "Railcard". I got one. Then they said that the cards
they'd been sending out had a fault which meant that before the end of
the period for which the card was valid, the print on it would have
faded to illegibility. So they kindly sent a replacement card, but
without the originally requested Braille label. When I rang to request
that they replace like with like, they said "unfortunately..." I've had
to put my own braille label on the card, but needed sighted help to make
sure I didn't overwrite any crucial printed information.
Has anybody had a similar experience or a more satisfactory outcome?
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
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