[access-uk] Re: Disabled Rail Card gaff last year
- From: "Colin Fowler" <col.fowler@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 11:40:39 -0000
Yeah! why not place the railcard in the wallet supplied, you know the one, the
one that came with braille on it!
----- Original Message -----
From: Clive.Lever@xxxxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, November 23, 2010 11:35 AM
Subject: [access-uk] Disabled Rail Card gaff last year
Hello all,
Last year, I renewed my disabled person's railcard. Because they are the
same size as the train tickets, I asked for a copy with a Braille label, saying
"Railcard". I got one. Then they said that the cards they'd been sending out
had a fault which meant that before the end of the period for which the card
was valid, the print on it would have faded to illegibility. So they kindly
sent a replacement card, but without the originally requested Braille label.
When I rang to request that they replace like with like, they said
"unfortunately..." I've had to put my own braille label on the card, but needed
sighted help to make sure I didn't overwrite any crucial printed information.
Has anybody had a similar experience or a more satisfactory outcome?
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall,
Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
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