I think the point though Steve which was well made by David Griffith is that
Braille display users are really crippled by purchasing and servicing costs
just because we choose that medium. Realistically, your average blind
person who doesn't stand a dog's chance of working, and who is not in
education either, is really up against it when it comes to buying one of
these devices, let alone paying to have it serviced.
Kind Regards,
Jackie Brown
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Steve Nutt
Sent: 07 July 2016 12:30
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Hi Jackie,
Actually if you think that an 80 cell display is about 5K to buy, that
servicing cost isn't a lot really.
As for Peter's answer, that's a typical answer from a blind person who
doesn't know anything about running a business and the costs. I am a blind
person in business. We are not all out to rip off blind people, though I do
think that cost may be a little excessive. However, if every cell had to be
replaced, you'd be getting a bargain, as each cell is about 100 quid to
produce.
All the best
Steve
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 07 July 2016 10:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Hi Jim
Yes there is a lot of skill involved which means labour. It is still a lot
of dosh on top of what it cost to purchase.
I hope you get it sorted either way.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info Read my EyeWrite blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jim McAuslan
Sent: 07 July 2016 10:35
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Hi Jackie,
I now understand that each tiny pin is removed and placed inside a special
cleaning device. So that is where the cost ramps up. Of course all these
multiple pins have to be replaced.
Jim
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 07 July 2016 10:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Well good luck whatever way you go. I have nothing against companies
running their business, but it sure is a heck of a lot of money for a
service in anyone's language! (smile.) I guess car owners run up against
the same problems when they need to take their vehicle for an MOT, it must
be heartbreaking.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info Read my EyeWrite blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jim McAuslan
Sent: 07 July 2016 09:55
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Hello Jackie,
I suspect the guys that do the servicing are using isopropyl alcohol, a very
soft brush and a wee bit of compressed air, I've got a tame techie just over
the back garden wall, hm hm!.
Jim
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 07 July 2016 09:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Hi Jim
It's still an awful lot of dosh no matter how intricate the procedure. I
wouldn't pay it anyway, I think I would want all its cells replaced for
that! (smile.)
I was only saying to my husband this week how much I use my Braille display
at the PC, perhaps without realising it. I have been loaned an Alva BC680
while mine has been away, and I am so grateful for that because it is an
invaluable tool to me.
My advice to any would-be Braille display user is to ask at the outset what
service and support is offered once the warranty expires. This, in my mind,
is crucial. I have to speak as I find, and say that Optelec have really
looked after me as a customer, and that is what you want when you buy one of
these things.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info Read my EyeWrite blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jim McAuslan
Sent: 07 July 2016 09:30
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Hi Jackie,
I was informed that the time consuming part was the cleaning of all the
multiple pins etc harumf!!!
Jim
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Brown
Sent: 07 July 2016 09:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Device servicing
Hi Jim
Blimey that's a large mouthful to swallow! (smile.) I needed my Alva BC680
serviced, and it cost a third of that! I wonder how these people can justify
that cost?
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info Read my EyeWrite blog:
www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jim McAuslan
Sent: 07 July 2016 09:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Device servicing
Hi List,
I'm just looking for some feedback re the servicing of devices.
Yesterday I called Sight and Sound technology regarding the serviceing of my
Focus 80 Braille display.
I was somewhat shocked to find out that if I wanted a full service for this
device it would be in the area of £620 or thereabouts. I quick glance would
cost £75.
I am hoping to sell this device and obviously I want to sell it in the best
codition.
Any thoughts?
Jim McAuslan from sunny Findhorn
Minds are like parachutes
They work best when open
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