Hi Steve.
Have you given the website a look see? It's a nightmare to use with JAWS
and NVDA, might you have had much better luck with window-eyes?
All the best, Ibrahim.
-----Original Message-----
From: Steve Nutt
Sent: Monday, February 15, 2016 2:17 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Demand 5 and AD, Anyone?
Hi Ibrahim,
I have already contacted them, so hit them as well.
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 14 February 2016 05:49
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Demand 5 and AD, Anyone?
Hi Charlie.
Thanks for raising this issue with Channel 5, the My Five app is totally
unusable with regards watching content on iOS using voiceover and is quite
difficult to navigate to boot. I can just about get to the TV shows and
read the synopsis of a title, but there is no obvious way to play the title
I want to watch. This is extremely annoying at the moment as there are
several shows I follow which I want to continue to enjoy watching, so I will
be contacting Channel 5 as a matter of urgency to discuss the situation in
the next few days. Please keep the list informed of any developments,
doubtless I'll be seeing you around soon.
All the best, Ibrahim.
-----Original Message-----
From: Coyle, Charles
Sent: Friday, February 12, 2016 11:03 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Demand 5 and AD, Anyone?
Hi all,
I wanted to let you know that RNIB will be contacting Channel 5 as we have
received other comments about accessibility since the change to My5 was
made, but it would be good if you could also email Channel 5 if you've been
experiencing difficulties with the app. Their email address is
customerservices@xxxxxxxxxxxx or, if you prefer, they can be contacted by
phone on 020 8612 7700 or 03457 05 05 05.
Kind regards,
Charlie
Charles Coyle
Trainee Project Assistant (TGS)
Please note that I don't work on Mondays
RNIB (Royal National Institute of Blind People)
105 Judd Street
London
WC1H 9NE
t: 020 7874 1359
e: charles.coyle@xxxxxxxxxxx
w: www.rnib.org.uk
Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
www.twitter.com/rnib
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Saqib Hussain
Sent: 12 February 2016 09:33
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Demand 5 and AD, Anyone?
It's always best to have both platforms at your disposal! I have seen many
comments from iOS users thinking that iOS is The only platform that has full
access ability and works like clockwork and android isn't even worth
considering
On 12 Feb 2016, at 09:05, Steve Nutt <steve@xxxxxxxxxxxxxx> wrote:** To leave the list, click on the immediately-following link:-
Hi,
I wish they would take a leaf out of the ITV Hub for Android, it is a
perfect app for accessibility, including Audio Description, which is
not available on iOS.
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Iain Lackie
Sent: 12 February 2016 08:58
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Demand 5 and AD, Anyone?
iOS app is horrible too.
Iain
On 12/02/2016 08:19, Steve Nutt wrote:button is 'selected'.
Hi,
The Android app is horrible to be frank, and now it has been renamed
to My 5 not Demand 5.
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Bailey, Sarah
Sent: 11 February 2016 09:43
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Demand 5 and AD, Anyone?
Hello Darran,
This is a message from Charlie Coyle who works in the team here at
RNIB who work on Audio description.
Many thanks for your query.
You can refer to the TV Guide on Channel 5's website to find out
which programmes have been audio described. Please note, there is no
AD or audio description category within the Demand 5 player website
or smartphone apps so viewers will need to identify programmes from
the TV guide and then choose AD once the video has started playing. I
know this mightn't be the easiest way of finding shows with audio
description but, unfortunately, that's the only way when using Demand 5.
A colleague of mine has been able to get shows to play with AD on the
web player but I haven't been able to achieve this when using it with
a screen reader (JAWS). I'm an iOS user and I have got programmes
with AD to work with their iOS app. When the show starts playing, you
need to flick until you get to the audio description off button.
Double tap on that. When you flick to it again, it should then tell
you that the
Even though the button's label still says it's off, if the button isat:
selected the AD should play. I do know that the Android app should
work with AD but I'm told it's not the easiest app to use with Talkback.
Unfortunately, I haven't tested it myself so am unable to give you
any specific instructions on activating AD using it.
I'm sorry if the answer I've provided isn't what you were hoping for.
If you have any suggestions as to the accessibility of the Demand 5
website and or apps, please do feel free to either email us or
contact Channel 5 directly if you prefer.
If you have any further or follow-up questions, please do feel free
to email us at any time at the following address:
broadcasting@xxxxxxxxxxx
I hope I've gone some way to answering your query.
Kind regards,
Charlie
Charles Coyle
Trainee Project Assistant (TGS)
Please note that I don't work on Mondays
RNIB (Royal National Institute of Blind People)
105 Judd Street
London
WC1H 9NE
t: 020 7874 1359
e: charles.coyle@xxxxxxxxxxx
w: www.rnib.org.uk
Join us on Facebook: www.facebook.com/rnibuk Follow us on twitter:
www.twitter.com/rnib
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Darran Ross
Sent: 10 February 2016 16:28
To: Access-UK
Subject: [access-uk] Demand 5 and AD, Anyone?
Hi List.
Has anyone on here been able to access any audio described material
on Demand 5?
I've read the RNIB stuff about it being available from last July, but
no matter how many times I revisit the site and try to access AD
programming, I simply can't do it.
Come to that, I can't even find the "AD" indicator for shows that
carry description!
As you can tell, one's not having much success with the whole demand
5 AD thing. So any useful tips and tricks would be great, before I
contact Channel 5 direct with my difficulties.
I've tried to achieve this using JAWS 14, 16 and 17 with IE11.
Many thanks.
Darran
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