Well, can I say something from a lovely customer facing organisation! Sadly Jackie was misinformed. You can change your region at any time within your annual subscription. I suspect you spoke to someone new. I have asked our Customer Services Manager to make sure it's covered in staff training etc. We do have a very effective customer feedback system. So, if you're ever unhappy with a response, or as in this case, it seems a bit bonkers, then ask the member of staff to record it as feedback. It will find it's way to the person responsible for the service or product and you will get a response. I can't promise it will be the response you want though, but we do try our best! Regards Alison Alison Long Products & Publications Royal National Institute of Blind People Bakewell Road Orton Southgate Peterborough PE2 6XU England Tel: +44 1733 375178 Fax: +44 1733 375383 -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: 29 January 2010 16:52 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview TV Guides that are accessible in Braille or online? Now Terry, what can I say? (big smile). Jackie Cairns Braille Specialist Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Tel: 01604 798024 Mob: 07887 883815 www.sightandsound.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Terry Clasper Sent: 29 January 2010 16:40 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview TV Guides that are accessible in Braille or online? Well Jackie isn't it nice to see a customer focused organisation placing your access needs first!!! -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: 29 January 2010 16:34 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview TV Guides that are accessible in Braille or online? Hi Alex Now don't get me started on that one! (smile). Having lived in Scotland for many years, I asked RNIB to transfer my supplement from north to my region in Northampton. And what do you think I was told? "Sorry, we can't do that, it screws up our system". I was told that I couldn't get the Anglia supplement until I bought my next 12 months subscription to the TV Times. To tell the truth, when I bought it again last summer, I forgot to change it, so now I'll have to wait until it's up for renewal once more. Not sure I've ever come across anything as daft, but never mind, I can live with it. I know I could get DAISY listings, use the Internet, MyDigi Guide etc, but I sometimes like to have Braille and be completely away from the PC and audio. Jackie Cairns Braille Specialist Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Tel: 01604 798024 Mob: 07887 883815 www.sightandsound.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alexander Shannon Sent: 29 January 2010 16:02 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview TV Guides that are accessible in Braille or online? Hi Jackie, Thank you for your reply to this thread. I think the Daisy TV Listings may become useful to me once I have Freeview set up. You mentioned in your message that you receive the Braille TV Guide, and while I agree with your point that the Braille TV Guide itself only lists ITV programs for the London area, (most of which are broadcast nationally), I wondered in view of your message whether you had opted to receive the Television Guide supplement which gives regional variations for ITV. Knowing which town you're working in these days, I'd hazard a guess that if you're not living too far from work, i.e. within the midlands area, the supplement you'd need is the same as I currently receive, Television Guide Supplement East, as this covers the Central TV Region. 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