yes, I also received it. it is annoying, whilst some parts of dwp, like the one dealing with DLA, can do the accessible formats for us with no fuss or bother, where as some others, such as the income support and SDA one, don't want to know, and flatly refuse to. Simon ----- Original Message ----- From: Jim Williams To: access-uk@xxxxxxxxxxxxx Sent: Thursday, February 27, 2014 3:01 PM Subject: [access-uk] DWP correspondence Hi List, In the post this afternoon I received some correspondence from DWP regarding the annual increase in DLA. And guess what, it was on a CD and came from Belfast. So some parts of DWP have heard of modern technology when dealing with visually impaired customers. Jim Williams