[access-uk] Re: DLA Entitlement Letter availability digitally.
- From: Vincent Thacker <vince@xxxxxxxxxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Thu, 27 Feb 2014 12:11:59 +0100 (CET)
I can inject one little bit of hope into this. My local council, Leicester
city, now lets you claim Housing/Council Tax Benefits online. Yes! Once I've
applied, there is the nightmare bit of signing a declaration and sending in all
that faffy old documentation as evidence, but I can now send it to a Freepost
address, rather than have to book an appointment by phone to take it into the
office as I used to.
This system isn't perfect, but it has made it a darn sight simpler than it was.
It must be simpler for a cash-strapped Council too. If a city of 300,000 like
Leicester can do it, many others can.
Vince.
========================================
Message Received: Feb 27 2014, 08:59 AM
From: "Catherine Turner"
To: access-uk@xxxxxxxxxxxxx
Cc:
Subject: [access-uk] Re: DLA Entitlement Letter availability digitally.
Craig, I hear your pain both with government agencies and the RNIB.
Imagine the chaos when I was on Jobseekers Allowance and had to deal
with their stupid paperwork every two weeks. Housing Benefit can't
get their head round it either - Every now and then I make an effort
to tell them about accessibility, needing communication electronically
etc but this usually completely confuses them. Last time they seemed
to think they were very advanced by offering to send me something in
large print. At this point I have no understanding of the amount of
benefit I'm on or how they calculated it and I have no way of fining
out as, even though I have sighted assistance, sighted people often
find it hard to understand the Housing Benefit letters let alone relay
them to me. Even if I phone up and ask the council to explain the
letters they do nothing more than reiterate when they las sent me a
letter and the general gist of it, but the actual figures and
calculations explained in the letter never find their way into my
mind. I haven't heard that In Touch program yet but it sounds like a
step in the right direction and I would think you'd do well to put
aside your understandable disdain for the RNIB and try and get them to
work on your behalf.
Good luck and don't let the maddening bureaucrats get you down.
Catherine
On 2/27/14, Broxi72 wrote:
> Hi guys, I would like to know this as well, Billy
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> C. M. B.
> Sent: 26 February 2014 18:54
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] DLA Entitlement Letter availability digitally.
>
> Hello all,
>
> Does anybody know if there is a way to receive a copy of one's DLA
> entitlement letter digitally? e.g. through direct.gov or gov.uk or
> something
> like that? The DWP seem extremely reluctant to send a copy digitally even
> through encrypted email (I'm not talking about simple SSL or such, I'm
> talking advanced encryption where only sender-receiver can access the
> contents of the email, ignore that if you don't know what I'm talking
> about,
> I don't want to baffle everybody with a long essay of how there are better
> ways of encrypting emails).
>
> It's a royal pain in the backside to have to wait 2 weeks for a DLA
> entitlement letter every 3 months when a certain company likes to see one
> that is recent and I've been lucky to arrange a lot of online
> communications
> with certain companies to do this.
>
> It seems rather backwards for the Government to go so-called digital with
> Gov.uk and such and not even communicate digitally with those who find it
> much easier and more efficient to access their own information that way.
> It's all very well filling in forms online and such, but it would be nice
> to
> get our proof letter copies online somehow.
>
> Anyway, I'd appreciate any suggestions on how to go about this, especially
> if anyone has managed to do this.
>
> Kindly,
> Craig Blake** To leave the list, click on the immediately-following link:-
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--
Twitter: CTurner1980
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http://catherineturner.wordpress.com
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