[access-uk] Re: DLA Entitlement Letter availability digitally.
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 27 Feb 2014 11:05:08 +0000
Hello,
People who have suffered disadvantage as a consequence of the DWP's failure to
provide information in suitable formats when asked should first make formal
complaints through the normal channels of the DWP - if they haven't already
done so. If that bears, or has borne no fruit, the matter needs to be taken up
with whichever ombudsman it is who deals with disputes involving central
government departments. If this ever went to court though, I would be dismayed
and amazed if blind and partially-sighted didn't win the case, as it sounds
like a clear breach of Equality Act.
Best,
Clive
Clive Lever
Diversity and Equality Officer
Kent County Council
Office: 01622 221163
Email: clive.lever@xxxxxxxxxxx
Kent County Council
Room G37
Sessions House
Maidstone, Kent.
ME14 1XQ
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Hazel Darvell
Sent: 27 February 2014 09:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: DLA Entitlement Letter availability digitally.
On this subject could everyone please contact Samantha Fothergill legal
department at R N I B .
Hazel
On 26/02/2014 19:25, Shaun O'Connor wrote:
> I think the government should be pushed yet further on this point.
> where a person is identified as blind or visually impaired important
> documents that directly affect their entitlement and which are issued
> by government agenceis, should be presented int e format most readily
> accessible by the recipient and that, where a government agency fails
> to comply with such request, and as a consequence, a entailment loses
> entitlement of benefit or as a consequence theror is unduly penalized.
> that claimant shoud be entitled as of right to compensation and or
> waiver of any penalty a government attempts to impse by attempting to
> assert none compliance with a letter sent by such agency or agencies
> including but not limited to, such sub agencies as the government
> shall so employ to carry out its work whether they be public bodies or
> private sector entities..
>
> ok rant over
>
> regards.
> Sean
> On 26/02/2014 18:58, Eleanor Burke wrote:
>> You need to be talking to RNIB as per last night's In Touch
>> programme. It would appear that RNIB is taking the government to
>> court re this very issue of accessable formats. I would do the
>> following, listen to the programme and then contact RNIB tomorrow.
>>
>> Eleanor
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of C. M. B.
>> Sent: 26 February 2014 18:54
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] DLA Entitlement Letter availability digitally.
>>
>> Hello all,
>>
>> Does anybody know if there is a way to receive a copy of one's DLA
>> entitlement letter digitally? e.g. through direct.gov or gov.uk or
>> something like that? The DWP seem extremely reluctant to send a copy
>> digitally even through encrypted email (I'm not talking about simple
>> SSL or such, I'm talking advanced encryption where only
>> sender-receiver can access the contents of the email, ignore that if
>> you don't know what I'm talking about, I don't want to baffle
>> everybody with a long essay of how there are better ways of encrypting
>> emails).
>>
>> It's a royal pain in the backside to have to wait 2 weeks for a DLA
>> entitlement letter every 3 months when a certain company likes to see
>> one that is recent and I've been lucky to arrange a lot of online
>> communications with certain companies to do this.
>>
>> It seems rather backwards for the Government to go so-called digital
>> with Gov.uk and such and not even communicate digitally with those
>> who find it much easier and more efficient to access their own information
>> that way.
>> It's all very well filling in forms online and such, but it would be
>> nice to get our proof letter copies online somehow.
>>
>> Anyway, I'd appreciate any suggestions on how to go about this,
>> especially if anyone has managed to do this.
>>
>> Kindly,
>> Craig Blake** To leave the list, click on the immediately-following
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