[access-uk] Re: Contacting RNIB Helpline
- From: Iain Lackie <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 14 Oct 2013 11:52:11 +0100
I heard there was to be a representative talking about the shop at the BCAB
weekend. We don't need any more discussion. We just need them to get the online
shop working again.
Iain
Sent from my iPhone
> On 14 Oct 2013, at 11:40 am, Terry Clasper <terry.clasper@xxxxxxxxxxxxxx>
> wrote:
>
> One of the many reasons why I let my talking book book stream membership go!
> Site was up and down like O don't know what, and the service both relating to
> this and other aspects of the organisation is totally disgraceful.
> All I know is that if the company I worked for provided such shoddy service
> we'd be caned for it and couldn't hide behind the pathetic excuse that credit
> card processing is complex, and there just a prro old charity.
>
>> On 14 Oct 2013, at 11:37, "Jackie Brown" <thebrownsplace@xxxxxxxxxxxxxx>
>> wrote:
>>
>> Richard, they have certainly had something. Fortunately I don't need to
>> contact RNIB that often, and it is just as well. If you can't order online
>> because the shop is there just to browse items without adding them to your
>> basket, and you have no means of accessing your talking books list without
>> their team doing that for you, could anyone advise me what is the point?
>> Sorry, but I find that kind of incompetence unacceptable. What does the
>> RNIB spend its money on if their IT systems can't cope with online ordering,
>> or allowing people to manipulate their talking books list?
>>
>> Wouldn't it be more truthful to people if RNIB's telephone message simply
>> said: "You can only get through to us on Tuesday, Wednesday or Thursday am,
>> don't bother ringing any other time".
>>
>> Kind regards,
>>
>> Jackie Brown
>> Twitter: @thebrownsplace
>>
>> -----Original Message-----
>> From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Richard Godfrey-McKay
>> Sent: 14 October 2013 11:27
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Contacting RNIB Helpline
>>
>> Jackie, Think they have had a power cut today.
>>
>>
>> Richard
>>
>> Richard Godfrey-McKay
>>
>> Telephone: 01738-445 880
>>
>> Mobile: 07791 452 593
>>
>>
>>
>>
>> -----Original Message-----
>> From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Jackie Brown
>> Sent: 14 October 2013 11:17
>> To: access-uk@xxxxxxxxxxxxx; 'BCAB Discussion List'
>> Subject: [access-uk] Contacting RNIB Helpline
>>
>> Has anyone had difficulty in getting through to the RNIB Helpline today? I
>> have had the phone on hands-free next to me for almost an hour. One guy
>> tells you to hold on or press 0 to leave a message, while a female comes on
>> saying that they have a high volume of calls on Mondays and Fridays, and
>> that if the call is non-urgent, it would be better to call back on Tuesday,
>> Wednesday or Thursday am. Did you ever hear the like of this? You would
>> think RNIB was a multi-national organisation with masses of call centres
>> around the world. If they got their talking book service in order, I
>> wouldn't need to contact them in the first place. As it is, I need to chase
>> up lost books, and I can't even get through. Apart from having a good rant
>> and letting off steam, is anyone else finding this incompetence? And is
>> RNIB Helpline only running part-time these days?
>>
>> This is a seriously ridiculous situation.
>>
>> Kind regards,
>>
>> Jackie Brown
>> Twitter: @thebrownsplace
>>
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