[access-uk] Re: Contacting RNIB Helpline
- From: "Long, Alison" <Alison.Long@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 14 Oct 2013 11:46:12 +0100
Hello
I can assure you there are lots of people here! Unfortunately there is
no power to our Judd Street offices and we have had to close the office
for today. Our call centre is experiencing problems, whether it's
related to the power cut, I can't advise at this stage. The good news
is the phone system is now back up and running.
Thanks
Alison
Alison Long
RNIB Retail
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: +44 (0)1733 375178
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx
[mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Debby McCallan
Sent: 14 October 2013 11:33
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Contacting RNIB Helpline
Some people must get through on a Monday otherwise it wouldn't be busy,
unless nobody's there at all.
Oh, I just think I've realised the flaw in my argument, hahahaha.
Debby
----- Original Message -----
From: "ron sears" <r.sears1@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, October 14, 2013 11:24 AM
Subject: [access-uk] Re: Contacting RNIB Helpline
> Jackie, You can never get through on a Monday.
>
>
> Ron
> ----- Original Message -----
> From: "Jackie Brown" <thebrownsplace@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>; "'BCAB Discussion List'"
> <bcab@xxxxxxxxxxxxxxxxx>
> Sent: Monday, October 14, 2013 11:16 AM
> Subject: [access-uk] Contacting RNIB Helpline
>
>
> Has anyone had difficulty in getting through to the RNIB Helpline
today?
> I
> have had the phone on hands-free next to me for almost an hour. One
guy
> tells you to hold on or press 0 to leave a message, while a female
comes
> on
> saying that they have a high volume of calls on Mondays and Fridays,
and
> that if the call is non-urgent, it would be better to call back on
> Tuesday,
> Wednesday or Thursday am. Did you ever hear the like of this? You
would
> think RNIB was a multi-national organisation with masses of call
centres
> around the world. If they got their talking book service in order, I
> wouldn't need to contact them in the first place. As it is, I need to
> chase
> up lost books, and I can't even get through. Apart from having a good
> rant
> and letting off steam, is anyone else finding this incompetence? And
is
> RNIB Helpline only running part-time these days?
>
> This is a seriously ridiculous situation.
>
> Kind regards,
>
> Jackie Brown
> Twitter: @thebrownsplace
>
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