Yes Iain, it is a farce when you are told you can just browse the online shop, but you can't add items to your basket because their system doesn't work properly. I'm having a fit of hysterics, I can't help it the whole thing is so laughable. Thank goodness I have a life outside of blindness! Kind regards, Jackie Brown Twitter: @thebrownsplace -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Iain Lackie Sent: 14 October 2013 11:30 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Contacting RNIB Helpline Even more ridiculous with the absence of proper online shopping. Iain Sent from my iPhone > On 14 Oct 2013, at 11:16 am, "Jackie Brown" <thebrownsplace@xxxxxxxxxxxxxx> wrote: > > Has anyone had difficulty in getting through to the RNIB Helpline today? I > have had the phone on hands-free next to me for almost an hour. One guy > tells you to hold on or press 0 to leave a message, while a female comes on > saying that they have a high volume of calls on Mondays and Fridays, and > that if the call is non-urgent, it would be better to call back on Tuesday, > Wednesday or Thursday am. Did you ever hear the like of this? You would > think RNIB was a multi-national organisation with masses of call centres > around the world. If they got their talking book service in order, I > wouldn't need to contact them in the first place. As it is, I need to chase > up lost books, and I can't even get through. Apart from having a good rant > and letting off steam, is anyone else finding this incompetence? And is > RNIB Helpline only running part-time these days? > > This is a seriously ridiculous situation. > > Kind regards, > > Jackie Brown > Twitter: @thebrownsplace > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq