[access-uk] Re: Contacting RNIB Helpline
- From: Brian Williams <werewolvesdad@xxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 14 Oct 2013 22:47:34 +0100
Cambridgeshire!
Brian
On 14 Oct 2013, at 09:33 pm, "Kulvinder Singh Bhogal" <kbhogal1@xxxxxxxxxxxxxx>
wrote:
Customer Service is is actually in Peterborough and not Cambridge.
Regards
--------------------------------------------------
From: "Hazel Darvell" <witch.hazel66@xxxxxxxxx>
Sent: Monday, October 14, 2013 1:18 PM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Contacting RNIB Helpline
> Jackie I am in full agreement with all the comments on this .
> I have complained about this so many times I have lost count.
> Shame they don't record the comments made from me while I am on hold as it
> would make good listening.
> As for the Judd street , well I thought the customer service was in Cambridge
> .
> Hazel
>> On 14/10/2013 11:16, Jackie Brown wrote:
>> Has anyone had difficulty in getting through to the RNIB Helpline today? I
>> have had the phone on hands-free next to me for almost an hour. One guy
>> tells you to hold on or press 0 to leave a message, while a female comes on
>> saying that they have a high volume of calls on Mondays and Fridays, and
>> that if the call is non-urgent, it would be better to call back on Tuesday,
>> Wednesday or Thursday am. Did you ever hear the like of this? You would
>> think RNIB was a multi-national organisation with masses of call centres
>> around the world. If they got their talking book service in order, I
>> wouldn't need to contact them in the first place. As it is, I need to chase
>> up lost books, and I can't even get through. Apart from having a good rant
>> and letting off steam, is anyone else finding this incompetence? And is
>> RNIB Helpline only running part-time these days?
>>
>> This is a seriously ridiculous situation.
>>
>> Kind regards,
>>
>> Jackie Brown
>> Twitter: @thebrownsplace
>>
>> ** To leave the list, click on the immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
>> ** If this link doesn't work then send a message to:
>> ** access-uk-request@xxxxxxxxxxxxx
>> ** and in the Subject line type
>> ** unsubscribe
>> ** For other list commands such as vacation mode, click on the
>> ** immediately-following link:-
>> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
>> ** or send a message, to
>> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>>
>> .
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
