[access-uk] Contacting RNIB Helpline
- From: "Jackie Brown" <thebrownsplace@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>, "'BCAB Discussion List'" <bcab@xxxxxxxxxxxxxxxxx>
- Date: Mon, 14 Oct 2013 11:16:49 +0100
Has anyone had difficulty in getting through to the RNIB Helpline today? I
have had the phone on hands-free next to me for almost an hour. One guy
tells you to hold on or press 0 to leave a message, while a female comes on
saying that they have a high volume of calls on Mondays and Fridays, and
that if the call is non-urgent, it would be better to call back on Tuesday,
Wednesday or Thursday am. Did you ever hear the like of this? You would
think RNIB was a multi-national organisation with masses of call centres
around the world. If they got their talking book service in order, I
wouldn't need to contact them in the first place. As it is, I need to chase
up lost books, and I can't even get through. Apart from having a good rant
and letting off steam, is anyone else finding this incompetence? And is
RNIB Helpline only running part-time these days?
This is a seriously ridiculous situation.
Kind regards,
Jackie Brown
Twitter: @thebrownsplace
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