[access-uk] Re: Contacting Apple
- From: Tristram Llewellyn <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
- To: "'access-uk@xxxxxxxxxxxxx'" <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 1 Dec 2011 09:41:38 +0000
Ideally you want to contact the developer of the innaccessible app rather than
Apple themselves. They can only pass info onto the developer which is possibly
why they asked you to fill in the form. I you can find the developer on the
AppStore there is usually a link to them somewhere and you can find a way to
make your views known rather more directly.
Regards.
Tristram Llewellyn
Technical Support
Sight and Sound Technology
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jackie Cairns
Sent: 01 December 2011 09:30
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Contacting Apple
Hi Andy
See my previous Email. I don't have the address to contact them, only a
freephone number you could try, 0800 048 0408. But once I update the OS,
synchronise again with what I have backed up on the Mac, I'll let you know
the outcome.
I'd be lost without this app, so I'm with you on resolving it too.
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ANDY COLLINS
Sent: 30 November 2011 21:51
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Contacting Apple
Hi all -
I sent an email to Apple regarding my loss of accessibility to the Tune-In
app since upgrading the app itself. I got a reply saying they were sorry I
was having an issue with Itunes, and to click a link to fill in a query
form. Obviously they hadn't bothered to read my email properly!
I think some time ago somebody [may have been Ibrahim] said on this list
that if there was an issue with any purchased software from Apple, and it's
use with Voice Over, there was a contact to write to at apple that would
resolve or refund. Anybody know the appropriate email address for this
please?
I'm surprised that others haven't reported the problem with Tune-in as many
on these forums have bought and loved the programme. Maybe most haven't
upgraded it's software. I'd be really interested to hear if after upgrading,
not necessarily the Apple IOS, but the Tune-In software, if it still works
for most people? -
Andy
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