[access-uk] Re: Contacting Apple
- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 1 Dec 2011 06:52:45 -0000
Hi Andy.
If you want to request a refund for any purchase you make on the app store, the
procedure to follow is follows:
1. Open up the ITunes application on your computer and go to the ITunes store.
2. Click on the my account button, select purchase history after logging in
and then select the invoice number that corresponds to the item in question.
3. Select the item from the invoice you have a problem with and proceed to
fill in the feedback form, stating the reason for your request and providing
additional details.
If all is well, you’ll have a reply from the ITunes store customer services
within 24 hours giving you their decision.
All the best and good luck, Ibrahim.
From: ANDY COLLINS
Sent: Wednesday, November 30, 2011 9:51 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Contacting Apple
Hi all -
I sent an email to Apple regarding my loss of accessibility to the Tune-In app
since upgrading the app itself. I got a reply saying they were sorry I was
having an issue with Itunes, and to click a link to fill in a query form.
Obviously they hadn't bothered to read my email properly!
I think some time ago somebody [may have been Ibrahim] said on this list that
if there was an issue with any purchased software from Apple, and it's use with
Voice Over, there was a contact to write to at apple that would resolve or
refund. Anybody know the appropriate email address for this please?
I'm surprised that others haven't reported the problem with Tune-in as many on
these forums have bought and loved the programme. Maybe most haven't upgraded
it's software. I'd be really interested to hear if after upgrading, not
necessarily the Apple IOS, but the Tune-In software, if it still works for most
people? -
Andy
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