Hi Andy On the Mac, it always tells me there is a new update available, dirty Daniel in other words, and that I have to back up any purchases etc before I perform the update or I will lose them. Hmmm! You've reminded me to do this. If you hear a scream from wherever it is you live, then you'll know it's me! (smile). I'll report back once I've done it!! Kind Regards, Jackie Cairns -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 01 December 2011 10:42 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Contacting Apple Hi Jackie - Thanks, looking forward to learning what happens for you. Using a PC and not a Mac, can I back up before updating the OS? And if I don't back up, will I lose all my settings and music etc? - Andy ----- Original Message ----- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, December 01, 2011 9:29 AM Subject: [access-uk] Re: Contacting Apple > Hi Andy > > See my previous Email. I don't have the address to contact them, only a > freephone number you could try, 0800 048 0408. But once I update the OS, > synchronise again with what I have backed up on the Mac, I'll let you know > the outcome. > > I'd be lost without this app, so I'm with you on resolving it too. > > > Kind Regards, > > Jackie Cairns > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of > ANDY COLLINS > Sent: 30 November 2011 21:51 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Contacting Apple > > Hi all - > > I sent an email to Apple regarding my loss of accessibility to the Tune-In > app since upgrading the app itself. I got a reply saying they were sorry I > was having an issue with Itunes, and to click a link to fill in a query > form. Obviously they hadn't bothered to read my email properly! > > I think some time ago somebody [may have been Ibrahim] said on this list > that if there was an issue with any purchased software from Apple, and > it's > use with Voice Over, there was a contact to write to at apple that would > resolve or refund. Anybody know the appropriate email address for this > please? > > I'm surprised that others haven't reported the problem with Tune-in as > many > on these forums have bought and loved the programme. Maybe most haven't > upgraded it's software. I'd be really interested to hear if after > upgrading, > not necessarily the Apple IOS, but the Tune-In software, if it still works > for most people? - > > Andy > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq