Hi Carol. I’m not a Mac user and forgive me if I’m teaching you to suck eggs but I’m wondering if this has the same Apple feature as with the iPhone and iPod. That is, there are different volume settings for speakers and headphones and these are remembered by the device when plugged in. Maybe your headphone volume is lowered down to zero. Have you tried getting the Mac talking or playing a music file and then inserting the headphones and using the on the fly volume up control to see if that resolves the issue? Regards. Kevin From: Carol Pearson Sent: Saturday, July 06, 2013 10:39 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Connecting to the Internet with a Mac Hi Andy, I can't really help you there, except to tell you Frustrations of fully understood by another fellow new user. I know you asked a question the other day, to which I thought I knew the answer, but then I lost your email and now can't remember the question! I think it was to do with closing windows, or something of a kind. I know that when I haven't Found that I have closed the window with commands W, I have found that I have usually managed to reach a tall bar and find a minimise and close button there. Hope that might help you to go experimenting. One of the mysteries I'm trying to solve at present is that my headphones are no longer working. No, it isn't headphones themselves but the fact that they won't work when plugged into the MacBook. I have looked to see if there is a setting that perhaps turns off the socket, but I haven't found anything. I am also wondering if the volume can be set so high that it then doesn't go through to the year phone socket, being on safe to do so. That sounds a little far fetched to me so maybe I'm just grabbing at straws, but perhaps someone could confirm their thinking. I think is much for likely that the socket is just refused to work any longer. As the computer was second-hand, and worked fine when I purchased it, I suppose I can do nothing but accept the inevitable and get it fixed if I please! It's quite possible of course that I have failed to see a setting somewhere. I'm still finding myself going round in circles, going wrong with something, eventually getting out of it, then not really remembering just how I did get out of it and what the problem was. Nevermind, it's all good fun, when I'm in the mood for it. I still think I need some tuition, or at the very least to join a mailing list, but I'm not sure which one to join as something to be very high traffic. I'm finding that some pod cast move to quickly and I really need to break down my steps a little more than they are doing. Never mind, they are a good and useful source line making use of what I can. Carol P Sent from my iPhone using BrailleTouch On 6 Jul 2013, at 07:52 PM, "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx> wrote: Hi all - Still asking lots I know... Some how now, I've gone off line. I can see in 'menus extra' that I have 4 bars showing for wi-fi, but web pages are not opening in Safari. Is there a "working off-line/on-line" option somewhere, like there is in Windows? Looks like I have inadvertently gone off line, and now can't get connected <smile> - Andy