[access-uk] Re: Choosing broadband provider
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 7 Jan 2005 10:44:32 -0000
Hi Robin and all,
I realise that the following isn't strictly for the list but, as my name was
mentioned, I feel it necessary to reply to the list and to say that if anyone
contacts me with an accessibility issue relating to BT's products and services
I will do my best to ensure that it is dealt with by the right people.
Robin, I've not heard from you for some months and, as I don't work directly
for BT/Yahoo, am not aware of any outstanding issues you may have with them.
I think it is fair to point out that this hasn't died a death. Much good work
has gone on over the past few months and is continuing to improve the
accessibility of the BT/Yahoo browser, the installation experience and the web
site. I've raised my concern over customer communication with BT/Yahoo, who
will be contacting you. Please feel free to get in touch with me if you don't
hear from them.
Best wishes,
Voldi
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf
Of Robin Clayden
Sent: Wednesday, January 05, 2005 16:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Choosing broadband provider
Hi Catharine,
I'm with BT broadband at home , but am loathe to change because of all the
contacts etc and log in references related to my e mail address, but you'll
find that BT Yahoo will encourage you to download their BT Yahoo browser
software, because to enjoy many of the bells and whistles from BT Yahoo, you
must run them through this browser.
It is incompatible with Jaws, it's worse than Netscape, and despite a bit of
mumping and moaning from me in the last year or so, the BT and Yahoo technical
design team never did resolve compatibility issues for screen reading
customers. I eventually had to give up and just accept that I couldn't utilise
all those little extras, but questioned BT on why I should have to pay the
£26.99 like every other Joe Bloggs, yet not have access to the full features. I
just got fed up with the robotic standard responses.
These aren't crucial, they give you a pop up blocker, parental control
features, online briefcase storage, online help, firewall and spyblocker stuff,
that well, you can get elsewhere for next to nothing, and continue unperturbed
with good old reliable Internet Explorer. They also offer you Yahoo messenger,
which I believe isn't that friendly with Jaws users, but well, MSN works fine,
or in my case, the XP built in Windows Messenger.
I had liaised with Julie Howell at RNIB, and BT's customer relations, through
Voldi Galens, but it all sort of died a death.
I remember looking at something like broadband bargains, or cheap broadband in
the Google searchbox, and I found a great comparison site for all Broadband
sellers. Remember and check out if cable is in your area too, and just for the
record, if I did decide to ditch BT, I think I'd be tempted to take a closer
look at Tiscali, as they seemed to offer a good range of packages.
But, that's just my own opinion.
Hth, Robin.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Catherine Turner
Sent: 05 January 2005 15:38
To: Access-UK
Subject: [access-uk] Choosing broadband provider
Hi,
I'm finally going to make the step into broadband, and am wondering if anyone
recommends any sites for comparing broadband providers or for info on it?
Also, is there anything I need to be aware of in terms of accesisibility - I
seem to remember something about accessibility or some other kind of problems
with bt yahoo?
Catherine
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